Measuring quality performance measurement in libraries
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....
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| Other Authors: | |
| Format: | eBook |
| Language: | Inglés |
| Published: |
München :
K.G. Saur
2007.
Munchen, Germany : 2007. |
| Edition: | 2nd rev. ed |
| Series: | IFLA publications ;
127. |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009430921106719 |
| Summary: | The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library |
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| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (269 pages) : illustrations Issued also in print |
| Bibliography: | Includes bibliographical references (p. 263-267). |
| ISBN: | 9781283403481 9786613403483 9783598440281 |
