Analyzing the operation of performance-based accountability systems for public services
This report describes a framework used to organize available empirical information on one form of performance-based management, a performance-based accountability system (PBAS), which identifies individuals or organizations that must change their behavior to improve an activity's performance, a...
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| Format: | eBook |
| Language: | Inglés |
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Santa Monica, CA :
RAND
2010.
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| Edition: | 1st ed |
| Series: | Technical report (Rand Corporation) ;
TR-853. |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009423716306719 |
Table of Contents:
- Cover; Title Page; Copyright; Preface; Contents; Figures and Table; Summary; Acknowledgments; Abbreviations; CHAPTER ONE: Introduction; CHAPTER TWO: How a Performance-Based Accounting System Changes Service Delivery: An Analytic Overview; The Production Chain; Operating a Service-Delivery Activity Under Traditional Government Administrative Oversight; Creating and Updating a Performance-Based Accountability System; Information from Constituents; Information About How the Service-Delivery Activity of Interest Operates
- Information on the Quantity, Quality, or Cost of Outputs That the Activity DeliversOperating a Performance-Based Accountability System During a Period of Accountability; The Total System; CHAPTER THREE: Empirical Questions to Ask When Studying a Performance-Based Accountability System; How Did the Relevant Service-Delivery Activity Work Before a Performance-Based Accountability System Existed?; Why and How Did the Performance-Based Accountability System Come into Existence?
- What Does the Internal Design of the Performance-Based Accountability System Look Like? What Is the Basis for This Design?How Well Does the Performance-Based Accountability System Work?; What Can Be Done to Improve Our Understanding of the Performance-Based Accountability System and to Improve Its Performance?; CHAPTER FOUR: Conclusions; APPENDIX: Inventory of Key Elements Relevant to How a Performance-Based Accountability System Works; Glossary of Related Ways to Improve an Organization's Performance; Bibliography; Back Cover
