Cita APA (7a ed.)

Mittal, V., & Frennea, C. (2010). Customer satisfaction: A strategic review and guidelines for managers. Marketing Science Institute.

Cita Chicago Style (17a ed.)

Mittal, Vikas, y Carly Frennea. Customer Satisfaction: A Strategic Review and Guidelines for Managers. Cambridge, Mass.: Marketing Science Institute, 2010.

Cita MLA (9a ed.)

Mittal, Vikas, y Carly Frennea. Customer Satisfaction: A Strategic Review and Guidelines for Managers. Marketing Science Institute, 2010.