Carlaw, P., & Deming, V. K. (1999). The Big book of customer service training games: Quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. McGraw-Hill.
Chicago Style (17th ed.) CitationCarlaw, Peggy, and Vasudha Kathleen Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers. New York: McGraw-Hill, 1999.
MLA (9th ed.) CitationCarlaw, Peggy, and Vasudha Kathleen Deming. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers. McGraw-Hill, 1999.
Warning: These citations may not always be 100% accurate.
