Quality customer service

Bibliographic Details
Main Author: Martin, William B. (-)
Format: Book
Published: Menlo Park, Calif : Crisp Publications cop. 1993
Edition:3rd ed
Series:Fifty-Minute series
Subjects:
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991004714429706719
Description
Item Description:A la coberta: A positive guide to superior service
Physical Description:vi, 89 p : il. ; 26 cm
ISBN:9781560522034