APA (7th ed.) Citation

Greenberg, P. (2001). CRM at the speed of light: Capturing and keeping customers in Internet real time. Osborne/McGraw-Hill.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. Berkeley [etc.]: Osborne/McGraw-Hill, 2001.

MLA (9th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time. Osborne/McGraw-Hill, 2001.