Una Queja es un regalo : cómo utilizar la opinión de los clientes para la mejora continua
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Castellano |
| Published: |
Barcelona :
Gestión 2000
1998
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991004112949706719 |
| Item Description: | Títol original: A complaint is a Gift |
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| Physical Description: | 194 p. ; 23 cm |
| ISBN: | 9788480882736 |
