APA (7th ed.) Citation

Hill, N., & Alexander, J. (2006). The Handbook of customer satisfaction and loyalty measurement (3rd ed.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, and Jim Alexander. The Handbook of Customer Satisfaction and Loyalty Measurement. 3rd ed. Aldershot: Gower, 2006.

MLA (9th ed.) Citation

Hill, Nigel, and Jim Alexander. The Handbook of Customer Satisfaction and Loyalty Measurement. 3rd ed. Gower, 2006.