Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 Certification

Customer satisfaction measurement simplified a step-by-step guide for ISO 9001:2000 Certification

Bibliographic Details
Main Author: Vavra, Terry G. (-)
Format: Book
Language:Inglés
Published: Wisconsin : American Society for quality cop. 2002
Subjects:
ISO 9001
Consumidors > Satisfacció > Control de qualitat > Normes ISO
Consumidors > Satisfacció > Avaluació > Mètodes estadístics
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001811479706719

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