Cita APA (7a ed.)

Wright, J. N. (1999). The Management of service operations. Cassell.

Cita Chicago Style (17a ed.)

Wright, J. Nevan. The Management of Service Operations. London ; New York: Cassell, 1999.

Cita MLA (9a ed.)

Wright, J. Nevan. The Management of Service Operations. Cassell, 1999.