Cita APA (7a ed.)

Kandampully, J., Mok, C., & Sparks, B. (2001). Service quality management in hospitality, tourism and leisure. Haworth Hospitality.

Cita Chicago Style (17a ed.)

Kandampully, Jay, Connie Mok, y Beverley Sparks. Service Quality Management in Hospitality, Tourism and Leisure. New York: Haworth Hospitality, 2001.

Cita MLA (9a ed.)

Kandampully, Jay, et al. Service Quality Management in Hospitality, Tourism and Leisure. Haworth Hospitality, 2001.