Cita APA (7a ed.)

Russo, C. R., & Callaway Russo, T. (1998). Interpreting ISO 9000 for services: : solutions from registered organizations. Quality Resources.

Cita Chicago Style (17a ed.)

Russo, C.W. Russ, y Tracy Callaway Russo. Interpreting ISO 9000 for Services: : Solutions from Registered Organizations. New York: Quality Resources, 1998.

Cita MLA (9a ed.)

Russo, C.W. Russ, y Tracy Callaway Russo. Interpreting ISO 9000 for Services: : Solutions from Registered Organizations. Quality Resources, 1998.