The Service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value
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| Otros Autores: | , |
| Formato: | Libro |
| Idioma: | Inglés |
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New York :
Free Press
cop. 1997
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001215239706719 |
