Measuring customer satisfaction survey design, use, and statistical analysis methods
| Autor principal: | |
|---|---|
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Milwaukee, Wis. :
ASQC Quality Press
1997
|
| Edición: | 2nd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001205559706719 |
