Measuring customer satisfaction survey design, use, and statistical analysis methods
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
Milwaukee, Wis. :
ASQC Quality Press
1997
|
| Edition: | 2nd ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001205559706719 |
| Item Description: | Al verso de la portada: cop. 1998 |
|---|---|
| Physical Description: | xviii, 278 p. : il.; 24 cm |
| Bibliography: | Includes bibliographical references (p. 261-266) and index |
| ISBN: | 9780873893626 |
