Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
| Autor principal: | |
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Milwaukee, Wis. :
ASQ Quality Press
cop. 1997
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001190629706719 |
| Notas: | Índex p. 477-490 |
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| Descripción Física: | XVIII, 490 p. ; 24 cm |
| Bibliografía: | Bibliografia |
| ISBN: | 9780873894050 |
