Managing quality in the service sector : [step by step guidance, effective tools and techniques]
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | Inglés |
| Published: |
London :
Kogan Page
1996
|
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991001123289706719 |
| Item Description: | Índex Índex p. 217-222 |
|---|---|
| Physical Description: | 222 p. ; 24 cm |
| Bibliography: | Bibliografia |
| ISBN: | 9780749419547 |
