“…Serva Legem Atque Consilium... Con Estas Palabras..…”

Tabla de Contenidos: “…-- Zoom Out and Zoom In -- Clients of the Future -- Part II The Role of Demographics and the Ability to Grow -- CHAPTER 3 A New Paradigm for Relating and Growing Relationships -- Get to Know Your Ideal Client, Again -- Seek First to Understand -- CHAPTER 4 The Mature Client -- Generation Smarts: Working with Mature Clients -- Recognize Your Changing Role -- Communicate with Sensitivity and Empathy -- Change the Conversation -- Train and Empower Your Sales Assistants to Look for Signs of Aging -- Case Study: Connecting with Pre-Retirees and Retirees -- CHAPTER 5 The Baby Boomers -- Generation Smarts: Working with Baby Boomers -- Invest in Building Relationships-the Old-Fashioned Way -- Use Straight Talk -- Be Helpful in New, Unexpected, and Highly Valued Ways -- CHAPTER 6 The Generation X Client -- Generation Smarts: Working with Gen X Clients -- Help Them to Visualize Success -- Begin with the End in Mind -- CHAPTER 7 Millennials -- Generation Smarts: Working with Millennial Clients -- Don't Let Them Downsize Their Dreams -- Communicate with Integrity and Clearly to Build Trust -- Embrace the Paradox…”

Tabla de Contenidos: “…Foreword / by Don Hicks, managing director, Multiverse Investments, Detroit Area, USA -- Adapt or die : the problems facing traditional supply chains -- Surviving in today's fast-moving topsy-turvy world -- Dynamic alignment : a heuristic to cut through complexity -- High-performance supply chains do not just evolve -- "Outside-in" design for supply chains -- Seeing the world through the eyes of your customers and other key stakeholders -- Tailored supply chains give flexibility -- Competing on differentiation -- Decision making at a faster clockspeed -- Decision support systems, analytics and tools for faster, better decisions -- Working in an omni-channel world -- Designing the optimal array of pathways to market -- Critical internal capabilities -- Shaping the appropriate subcultures to propel operational strategies forward -- Digital strategies -- Developing a digital supply chain via automation, digitisation, iot and blockchain -- From a "static" to "dynamic" supply chain philosophy -- Disrupting the organisation and increasing clockspeed -- Future business models -- Focusing on true value, scale and efficient use of resources -- Transformation delivered -- With all its moving parts : one step back; two steps forward -- Endnotes -- Selected bibliography -- Index…”

“…Vita del servo di Dio Card. Guglielmo Massaia cappuccino…”