Tabla de Contenidos: “…Cover -- Front matter -- Title page -- Copyright page -- Table of contents -- Foreword -- "Mother, Dreams Don't Lie..." -- Töhötöm Nagy and KALOT -- Either Side of the Front -- "Rome! …”

Tabla de Contenidos: “…The Triple Bottom Line: Does it All Add Up? Assessing the Sustainability of Business and CSR; Copyright; Contents; List of Figures, Tables and Boxes; List of Contributors; List of Acronyms and Abbreviations; Introduction: Triple Bottom Line - Does it All Add Up?…”

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“…They learn 1) the scientific reasons why people resist change, 2) a process to deal with it (Successful People Process SSPTM) and a process to measure the results in an on-going manner, and 3) how to tie those measure results to the bottom-line (SP3MTM)…”

Tabla de Contenidos: “…ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line…”

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“…More and more companies, especially in Europe, are shifting their myopic view of the financial bottom line to embrace an approach called corporate social responsibility, which proposes that companies' policies, practices, and decisions should take into account not only financial performance but also the social and environmental consequences of company activities…”

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