Tabla de Contenidos: “…Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of ‘service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book…”

“…Financial services review (Greenwich, Conn. : Online)…”

“…Report Energy services analysis…”

“…Governance and service delivery…”