Tabla de Contenidos: “…Table of Contents; Introduction; Chapter 1 - Challenges of the CustomerRevolution; Chapter 2 - Why Service?; Chapter 3 - Be the Customer; Chapter 4 - Brilliant at the Basics; Chapter 5 - Wow! …”

“…CMMI ® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. …”

Materias: “…Customer services…”

Tabla de Contenidos: “…Cover; Title; Copyright; CONTENTS; Introduction; PART I: UNDERSTANDING OBSTACLES TO OUTSTANDING CUSTOMER SERVICE; Chapter 1 Customer Service Doesn't Come Naturally: Hidden Obstacles to Serving Customers; The Service Consistency Challenge; The Customer Service Disconnect; Natural Obstacles to Service Greatness; PART II: OVERCOMING OBSTACLES TO OUTSTANDING CUSTOMER SERVICE; Chapter 2 The Customer Is NOT Always Right: Equipping Employees to Handle Challenging Customers; The Customer Is Often Wrong; Customers Have Varied Expectations; The Self-Sabotaging Customer; The Abusive Customer…”

Tabla de Contenidos: “…At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques; Contents; Foreword: Jeff Jarvis; Foreword: Brian Solis; Acknowledgments; Chapter 1: This Could Be Your Brand; Chapter 2: Welcome to Our World of @YourService; Chapter 3: It Starts with a Capital C; Chapter 4: Do You Tell Your Customers Not to Call You?…”

“…Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! …”

“…Management in all business areas and organisational activities are the acts of getting people together to accomplish desired goals and objectives. Service is intangible, therefore, it is not too easy to define the theory application in varieties of service industries. …”

“…In the Service of the Company Volume II…”

“…In the service of the Company Volume I…”

Materias: “…Customer services…”

Tabla de Contenidos: “…List of Contributors xiii -- Foreword xv -- Preface xix -- Acknowledgments xxv -- List of Abbreviations xxvii -- Part I INTRODUCTION TO SERVICE AVAILABILITY -- 1 Definitions, Concepts, and Principles 3 / Francis Tam -- 1.1 Introduction 3 -- 1.2 Why Service Availability? …”

Materias: “…ServiceNow (Computing platform)…”

Tabla de Contenidos: “…; Data Management and Volatility; Third-Party Costs and Control; Stubs and Mocks Are Not Enough; CHAPTER 5 What Is Service Virtualization?; The Other Half of Virtualization; Creation of a Virtual Service; Options for Creating and Maintaining Virtual Services; What Can You Make into a Virtual Service?…”

Tabla de Contenidos: “…""Title Page""; ""Copyright""; ""Dedication""; ""Foreword""; ""Foreword""; ""Preface""; ""Acknowledgments""; ""Chapter 1: Evolving and Holistic View of Service""; ""1.1 What is Service?""; ""1.2 Different Perspectives on Service""; ""1.3 The Lifecycle of Service""; ""1.4 Service Encounters Throughout the Lifecycle of Service""; ""1.5 The Economic Globalization""; ""1.6 The Evolving and Holistic View of Service""; ""1.7 Summary""; ""References""; ""Chapter 2: Definition of Service""; ""2.1 From Manufacturing to Service: The Economic Shift""…”

Materias: “…Mental health services Periodicals…”

“…Conscious Service: Ten Ways to Reclaim Your Calling, Move beyond Burnout, and Make a Difference without Sacrificing Yourself will help all types of service providers understand and move beyond burnout and compassion fatigue while discovering a renewed energy for serving others. …”

“…The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. …”

“…The turn of the new millennium has brought with it an explosion of activity around electronic services (e-services) in the form of e-commerce, e-business, e-government, e-learning, and so on. …”

Tabla de Contenidos: “…Frontmatter -- Danksagung -- Inhalt -- Das American Friends Service Committee. Humanitäre Identität und die Politics of Service -- 1 "Lay upon us the burden of the world's suffering". …”

“…Smart Services…”