Tabla de Contenidos: “…THE CHARACTERISTICS OF SERVICE INDUSTRIES -- The nature of services -- Relationship to manufacturing -- Competitive conditions -- Innovation -- Environment -- THE ROLE OF SERVICES IN OECD ECONOMIES -- Trends -- Outsourcing -- Electronic commerce -- EMPLOYMENT AND SERVICES -- Characteristics -- The importance of human capital -- Productivity -- INTERNATIONAL TRADE AND INVESTMENT IN SERVICES -- Trade trends -- Foreign direct investment -- Issues -- Barriers to trade -- GATS -- POLICY ISSUES -- Liberalisation -- Regulatory reform -- Government programmes -- Framework conditions -- Small and medium-sized enterprises -- Upskilling -- Government services -- Services data -- CONCLUSION -- Annex -- References…”

Tabla de Contenidos: “…Executive Summary -- Introduction -- Reform Regulations in Services to Enhance Performance and Create New Opportunities -- National and International Efforts are Needed to Open Markets to International Trade in Services -- Labour Markets Require Reform to Create New Employment Opportunities in Services -- Removing Tax Obstacles to the Expansion of the Services Sector -- Adapting Innovation Policies to the Growth of Services -- Seizing the Benefits from ICT in Services -- Conclusions…”

Tabla de Contenidos: “…New relationships between State and citizen -- pt. 2. A new public services ecology -- pt. 3. A new fiscal relationship…”

Tabla de Contenidos: “…Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? …”

“…Design state-of-the-art applications with customized Angular services About This Book Leverage the latest Angular and ES2016 features to create services Integrate third-party libraries effectively and extend your app's functionalities Implement a real-world case study from scratch and level up your Angular skills Who This Book Is For If you are a JavaScript developer who is moving on to Angular and have some experience in developing applications, then this book is for you. …”

“…Understand the benefits and potential tradeoffs of applying service virtualization Learn why developing and implementing virtual assets should be treated as software development Examine the role of service virtualization plays in bi-modal IT and in the Continuous Delivery process Explore how service virtualization works with Agile software development, the IoT, the API economy, and cloud platforms Bas Dijkstra has ten years of experience as a test automation and service virtualization consultant, and has successfully designed and implemented test automation and service virtualization solutions for clients in a multitude of sectors. …”

Tabla de Contenidos: “…Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHORS; ABBREVIATIONS; GLOSSARY; USEFUL WEBSITES; PREFACE; INTRODUCTION; HOW TO USE THIS BOOK; SECTION 1: OVERVIEW; 1 WHAT IS SERVICE MANAGEMENT?; INTRODUCTION; 'BEST PRACTICE' VERSUS 'GOOD PRACTICE'; THE ITIL FRAMEWORK; THE ITIL CORE; COMPLEMENTARY MATERIAL; RELATED MATERIAL; THE ITIL SERVICE MANAGEMENT MODEL; KEY CONCEPTS; SECTION 2: THE SERVICE LIFECYCLE; 2 SERVICE STRATEGY; INTRODUCTION; GOVERNANCE; RISK; KEY PROCESSES; IT SERVICE PROVIDER TYPES; THE FOUR PS OF STRATEGY; SERVICE MANAGEMENT AS A STRATEGIC ASSET…”

“…The paper looks at patterns of regulation in service industries and explores their implications for service performance. …”

Materias: “…Customer services…”

“…There has been a recent surge in service mesh technology, with several open source options now available or in the works. …”

“…Fundierter Überblick über IT Service Management Konkrete Hilfestellung zur Einführung eines IT Service Managements (ITSM) Mit vielen IT-Service-Management-Umsetzungsbeispielen Ein erfolgreich eingeführtes und gelebtes IT Service Management ist für eine Unternehmung ein essentieller Faktor. …”

Materias: “…Service industries Marketing…”

“…Overview Your fast, fun resource for delivering outstanding customer service: the perfect complement to Jeff Havens’s Customer Service video course! …”

Tabla de Contenidos: “…Web Services: What, Why, and Where?; 1.1 What are Web services?…”

Materias:

“…Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. …”