“…This open technology for real-time communication is used in many diverse applications such as instant messaging, Voice over IP, real-time collaboration, social networking, microblogging, lightweight middleware, cloud computing, and more. …”

Tabla de Contenidos: “…Establishing the Right Metrics for DIRFT -- Getting Started: Questions to Ask Yourself About Your DIRFT Processes -- Key Takeaways -- 5 Keep Every Door Open: Assuring Multichannel Access -- Encouraging Valuable Contacts -- Factors That Drive Contact Workload -- Planning Customer Access-More Complicated Than It Seems -- Metrics to Manage Accessibility -- Getting Started: Questions to Ask Yourself About Your Accessibility -- Key Takeaways -- 6 Always Satisfy Customers, and Sometimes Dazzle Them -- Five Objectives for Your Company's Service System -- Six Functions to Consistently Achieve All Five Objectives -- Applying Technology to Create High-Tech High Touch -- Metrics to Manage Service -- Getting Started: Questions to Ask Yourself About Your Service Process -- Key Takeaways -- 7 Listening Passionately to Your Customers' Unified Voice -- VOC Objectives -- Key Building Blocks of an Effective VOC Process -- Sources of VOC Data-Not Necessarily from the Customer -- Building VOC: Avoiding Four Common Implementation Challenges -- Practical Tips for Enhancing the Impact of the VOC Process -- Getting Started: Questions to Ask Yourself About Your VOC Process -- Key Takeaways -- Section Three Key Issues of Implementation -- 8 Taming Technology -- Aligning Technology with the Ideal CE -- Smoothing the Impact of Technological Evolution -- Benefits, Pitfalls, and Best Practices of Available Technologies -- Metrics for Managing the CE Aspects of Technology -- Getting Started: Questions to Ask Yourself About How You Use Technology -- Key Takeaways -- 9 Building a Culture of Empowerment and Connection -- Establishing an Environment That Fosters Empowerment and Connection -- Planning for Emotional Connection -- Emotional Connection in a Techno World -- The Role of Executives and Supervisors -- Metrics for Measuring and Managing Empowerment and Connection…”

“…Get the gear you need Find your podcasting voice Find and build an audience Plan your podcast New tools have made it easier than ever to create a podcast—and this book shows you how…”

“…With his friendly and knowledgeable voice, he walks you through the basics of how to use the quirks of the Holga to your advantage, and includes several examples that illustrate the creativity at your fingertips when using the camera. …”

“…Given the global nature of scholarly communication, how do we ensure that the designs of the Commons are inclusive of voices from the global South? This volume collects nine selected papers presented at ELPUB2018 Conference in June 2018 in Toronto. …”

“…People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. …”

“…Certainly not different in style, Joan's new book is funny, inspiring, and filled with practical advice. Her voice is accessible and you'll feel you are getting a pep talk from your biggest fan.Drawing on her own experiences as a nonprofit E.D., a board leader, a volunteer, and a donor, Joan shares her stories and introduces you to a host of new characters she has met since 2017. …”

“…In Pricing the Priceless, renowned environmental strategist, speaker, world traveler, and author Paula DiPerna brings a unique voice and optic to demystify and unveil today's most fascinating financial disruption-pricing the priceless to flip conventional ideas of how we value natural assets and why. …”

“…In the book, you'll find discussions of the challenges and opportunities for institutions awaiting the arrival of the Web3 space; how old Western central powers are struggling to keep up with the digital currencies of the East; and why our voices will matter as consensus-driven tribes converge to form DAOs. …”

“…Leaders who facilitate action do so through four key practices: they understand the social systems in which they work; they have convening power, uncovering and connecting underlying movements and giving voice to something that is worth listening to; they lead beyond their formal authority; and they possess the power of restless persuasion and a capacity to thrive in complexity and crises.This book is invaluable reading for those who have mastered the basics of leadership but wish to take the next steps. …”

“…By means of poetry in Arabic script, the poet raises his voice against social ills and injustices troubling his community on Lamu. …”

“…Drawing on over two hundred interviews with labour leaders, activists, and ordinary working people, as well as on archival records, the volume gives voice to the people who have toiled in Alberta over the centuries. …”

“…The aim is to construct Earth-friendly relationships in the face of the growing global environmental crisis. Scholarly voices of African women and men from fields such as Theology, Environmental Law and Policy, Tourism, Agricultural Science and Natural Resources, and Economics are reflected in this book, which consists of three parts: Creation, the Trinity, and Mother Africa; Caring for Mother Africa; and Mother Africa and her daughters' (in)fertility. …”

“…We live in a world in which a diminished faith in our political leaders and governmental structures, public disillusionment with partisan politics and a willingness to believe populist promises, disturbing trends in income inequality, human rights violations and the spread of corruption have coincided with the rise of autocratic leaders, often intent on awakening the voices of nationalisms which have been so destructive during the 20th century. …”

“…Lynch explains how to use your voice and earn influence in places and situations that tend to shut you out so you can drive positive change. …”

“…More than half of the world's children grow up in Asia, a continent currently undergoing rapid economic and social change. Yet the voices of young people in Asian countries have received far too little attention. …”

“…The Women Who Ruled China recovers the voices of those left out of the mainstream historical record, painting a compelling portrait of medieval Chinese society reinventing itself under the Empress Dowager's leadership…”

Tabla de Contenidos: “…Narrative progression and narrative discourse : lyric, voice, and readerly judgements: 1. Character and judgement in narrative and in lyric : toward an understanding of audience engagement in The Waves -- 2. …”

“…In The Women, T.C. Boyle's protean voice captures these very different women and, in doing so, creates a masterful ode to the creative life in all its complexity and grandeur…”

“…His was one of the few respected voices in Washington to publicly warn the second President Bush against rushing to war in Iraq. …”