Tabla de Contenidos: “…Multitasking -- The solution -- Tips for improving your listening skills -- Power of questioning -- Benefits of asking questions -- Various questioning techniques -- Probing technique -- Open-ended questions -- Closed questions -- Leading questions -- Summary -- Chapter 5: Telephone Communication -- Telephonic communication -- #1: When you make a call, be prepared -- #2: Professional yet friendly -- #3: Stay positive -- Employee-employee telephonic communication -- Work handover -- Support request -- Telephonic meetings -- Employee-customer telephonic communication -- Understand the customer's needs -- No jargon please -- Meeting the requirements -- Telephony etiquette for effective communication -- Summary -- Chapter 6: Face-to-face Communication -- When to employ face-to-face communication -- Other benefits of face-to-face communication -- Types of face-to-face communication opportunities -- Meetings -- Preparation -- The actual meeting -- The opening -- The discussions -- Closure -- Post-meeting -- Nonverbal communication - body language -- Breathing -- The science behind breathing -- Breathing right -- Posture -- The communication posture -- Proxemics -- The handshake -- Facial expressions -- Facial expressions -- It all begins with the lips -- Show interest -- Conflict management -- Conflicts arising out of communication -- Medium for conflict resolution -- Conflicts owing to communication styles -- Think objectively and not subjectively -- Open communication for resolving and avoiding conflicts -- Controlling face-to-face Interactions -- Step 1 - Pacing -- Step 2 - Locking -- Step 3 - Leading -- Summary -- Chapter 7: Showcasing and Presentation -- Importance of presentations for employees -- Four types of presentation -- Four pillars of presentation -- Pillar 1 - understanding the objective of the presentation -- Technique - pen on paper…”

“…The book is also for software architects, technical leaders, vice presidents of software engineering, and CTOs looking to extend their knowledge and stay up to date with the latest developments in the field of software architecture…”

“…Think differently about your customers. Say No to 1,000 Things. Think differently about design. …”

“…Your body’s oddities: knees to knuckles, itches to sneezes Surprising facts about how your body grows and works Our ingenious inventions The past, present, and future of our relentless human inventiveness Pesky pathogens: viruses, bacteria, and prions How they keep outsmarting us, and why it’s so hard to stay healthy Common chemical concoctions The science behind the everyday products that have transformed our lives Uniquely human: how we got here, how we’re unique New lessons from genetics, archaeology, and evolutionary biology…”

“…About the Author: With Cisco experience dating back to 1989 (on a Cisco AGS+ router running Cisco IOS 7.x), Kevin Wallace, CCIEx2 (Voice and R/S) #7945, has been a network design specialist for the Walt Disney World Resort, a Senior Technical Instructor for SkillSoft, and a network manager for Eastern Kentucky University. …”

“…The course concludes with a look at reporting and evaluation methods to ensure that your enterprise environment stays secure from ever-evolving threats and security vulnerabilities. …”

“…Further, the approach doesn’t just focus on delivering change; it builds an organization’s muscle to continuously change, making it healthier so that it can act with increased speed and agility to stay perpetually ahead of its competition. Leaders looking for a proven approach to leading large-scale change from a trusted source have found what they are looking for in Beyond Performance 2.0 …”

“…By the end of this book, you'll be well-versed with electronic trading markets and have learned to implement, evaluate and safely operate algorithmic trading strategies in live markets. …”

“…Develop your red team skills by learning essential foundational tactics, techniques, and procedures, and boost the overall security posture of your organization by leveraging the homefield advantage Key Features Build, manage, and measure an offensive red team program Leverage the homefield advantage to stay ahead of your adversaries Understand core adversarial tactics and techniques, and protect pentesters and pentesting assets Book Description It's now more important than ever for organizations to be ready to detect and respond to security events and breaches. …”

“…By the end of this Rust book, you will have learned how to build fast and safe applications with Rust and have the real-world experience you need to advance in your career. …”

“…RSLogix 5000/Studio 5000's Logix Designer are user-friendly IEC 61131-3-compliant interfaces for programming the current generation of Rockwell Automation Controllers using Ladder Diagram (LD), Function Block Diagram (FBD), Structured Text (ST), and Sequential Function Chart (SFC). This second edition of Learning RSLogix 5000 Programming guides you through the technicalities and comes packed with the latest features of Studio 5000, industrial networking fundamentals, and industrial cybersecurity best practices. …”

“…You will also look at the Linux kernel as well-designed software, which gives us insights into software design in general that are easily scalable yet fundamentally strong and safe. By the end of this book, you will have considerable understanding of and appreciation for the Linux kernel. …”

“…You'll learn these 17 basic troubleshooting procedures (along with the reasons they can help): Force-quit an app Restart your Mac Log in to another user account Start up from another volume Run disk repair utilities Erase and restore from a backup Repair permissions (in Yosemite and earlier) Start up in safe mode Check preference files Reset NVRAM or SMC Use Activity Monitor Check free disk space Check log files Clear caches Check your RAM Test for reproducibility Get system information Joe also explains how to solve 21 common problems, including: Your Mac won't turn on Your Mac stalls during startup Your Mac keeps turning itself off Your fan runs excessively Your Mac is abnormally slow (read Take Control of Speeding Up Your Mac for full details) You can't empty the Trash An app grinds to a halt An app crashes You experience repeated kernel panics The keyboard or mouse doesn't work You lose your internet connection Printing doesn't work Spotlight searches fail Keychain (seemingly) forgets passwords Apple Mail fails to connect Time Machine misbehaves A volume won't unmount The "Open With" menu contains errors iCloud Data doesn't sync properly Continuity features fail Your laptop's battery misbehaves…”

“…With the tips inside this book, you, your business, or your charity can: Find a cause that drives you and your career goals to new heights Create a job that you love and be celebrated by your peers, boss, and industry Inspire brand fanatics to stay loyal to you, your company, and your cause Add a halo to your product, grow your geographic reach, innovate for “the next big thing,” engage Boomers to Gen Z, and much more! …”

“…The topic is highly trending and it also is a topic which is here to stay! Not only is it strongly promoted by Google (actually a lot of talks at Google I/O 2017, Google's developer conference, were devoted to PWAs), it's also quickly being adopted by big companies like Twitter or the Washington Post. …”

“…Monitoring, observability, and performance sessions, including Marcus Barczak (Fastly) on moving from push-based monitoring to pull-based with Prometheus and Constance Caramanolis (Lyft) on using Envoy’s extensive metrics to identify the root cause of production incidents. …”

“…What you must do to tell your story Focus before Flow: identifying your real goals and message The power of the WIIFY: What’s In It For You Staying focused on what your audience really wants Capture your audience in 90 seconds...and never let go! …”

“…This vast data becomes the new natural resource that these organizations must tap in to innovate and stay ahead of the competition, and they must do so in a secure environment that protects the data throughout its lifecyle and data access in real time at any time. …”

“…If you have long-term success in mind, you need to stay a step ahead of the competition. Creators of Thinkers50--the world's most respected ranking of business thinkers--Des Dearlove and Stuart Crainer bring you the very latest thinking on the future of business. …”

“…Crawford presents interviews with marketers and shoppers, and case studies of how brands like 7-Eleven, Carnival Cruises, and Kia are using Shopkick, foursquare, and other platforms to stay ahead of accelerating changes in consumer empowerment by encouraging and rewarding everyday activities--entering a store, messaging, recommending, "Liking," playing, and more. …”