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“…CCNA Collaboration CICD 210-060 Official Cert Guide CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. …”

Tabla de Contenidos: “…4.3.4 Respect4.3.5 Developmental Awareness; 4.3.6 Labeling Feelings; 4.3.7 Teaching Pause; 4.3.8 Making the Ordinary Special; 4.3.9 Helping: How to Respond; 4.3.10 Helping Children Learn How to Ask for Help; 4.3.11 Frugality and Temperance; 4.3.12 Praise, Positive Statements, and Encouragement; 4.3.13 Sincerity; 4.3.14 Keeping Promises; 4.3.15 "On the Spot" Responsiveness: Prompt and Timely Guidance; 4.3.16 Fun and Enjoyable Work; 4.3.17 The Dark Side of Human Nature; 5. …”

“…Finally, you'll find a special resource section of positive actions and ideas to help you stand up and speak out for your rights. …”

“…Finally, you’ll find a special resource section of positive actions and ideas to help you stand up and speak out for your rights. …”

Tabla de Contenidos:

Tabla de Contenidos: “…Intro -- Title Page -- Copyright Page -- Table of Contents -- Introduction -- About This Book -- Foolish Assumptions -- Icons Used in This Book -- Beyond the Book -- Where to Go from Here -- Part 1 Business Communication Fundamentals -- Chapter 1 Talking about Communication in the Workplace -- Understanding the Importance of Effective Business Communication -- Appreciating the benefits of effective communication -- Counting the costs of ineffective communication -- Distinguishing Business Communication from Personal Communication -- Conducting a Self-Assessment -- Sharpening Fundamental Communication Skills -- Avoiding Common Mistakes -- Communicating Effectively in Specific Contexts -- Putting Theory into Practice and Making It Yours -- Chapter 2 Brushing Up on Business Communication Fundamentals -- Checking Out Definitions of Communication -- Dictionary definitions -- A textbook definition -- A practical definition for business applications -- Exploring Communication Models -- Linear models -- Interactional models -- Transactional models -- Recognizing the Elements of Communication and Why They Matter -- Identifying and Addressing Sources of Noise -- Quieting physical noise -- Calming the sources of psychological noise -- Alleviating semantic noise -- Mitigating hierarchical noise -- Reducing noise in virtual environments -- Paying Special Attention to History and Environment -- Communication history -- Environment -- Conducting a Communication Audit -- Chapter 3 Communicating without Words: Nonverbal Communication -- Using Your Body to Communicate -- Using gestures to express yourself or emphasize what you're saying -- Gesturing with your head -- Gesturing with your hands -- Making faces: Facial expression -- Maintaining eye contact (without staring) -- Keeping a Comfortable and Effective Distance -- Exploring the four proxemic zones…”