“…Research has demonstrated that longer work hours harm the individual and don't amount to a more effective organization, which begs the question: then why do it? …”

“…The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers.In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.Fader and Toms offer a 360-degree analysis of all the elements that support customer centricity within an organization. In this book, you will learn how to: develop a customer-centric strategy for your organization; understand the right way to think about customer lifetime value (CLV); finetune investments in customer acquisition, retention, and development tactics based on customer heterogeneity; foster a culture that sustains customer centricity; and more…”

“…Employees deserve better than that; organizations need better than that-and this book provides a robust framework for stepping up and making the decision to lead. …”

“…What's your strategy? Forward-thinking organizations such as the Australian Stock Exchange, Equinor, the City of Austin, and dozens of others are exploring how blockchain can transform the way they create and seek value. …”

“…The Cybersecurity Playbook is the step-by-step guide to protecting your organization from unknown threats and integrating good security habits into everyday business situations. …”

“…This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. …”

“…Every business leader needs to understand how these phenomena affect employees' health and well-being-and, ultimately, business performance.The Power of Virtual Distance, Second Edition represents a major new update to the authors' original text on the concept of Virtual Distance. What was, at that time, a groundbreaking new theory, proved to be a prescient expression of what has become the mainstream understanding: the more connected we become, the more isolated we begin to feel. …”

“…The Power of And presents a conceptual revolution about what it means for business to be responsible, providing a new story for us to tell in order to help all kinds of companies thrive…”

“…The book provides a best-practice checklist for eight core areas: Strategy Setting, Technology Alignment, Business Renovation, Project Management, Communications Renewal, Employee Engagement, Staff Transformation, and Organizational Design…”

“…Mohan and Oliver have been very fortunate to have intimate views into the data challenges that face the largest organizations and institutions across every possible industry-and what they have been hearing about for some time is how the business needs to use data and analytics to their advantage. …”

“…And yet countless companies and marketing organizations continue to rely on traditional models, assuming that their "campaigns" will sway customers. …”

“…You're too close to your business, and it's killing your creativityTraditional business structures love stability and predictability. Yet many organizations believe the two essential ingredients for long-term success are creativity and innovation. …”

“…It concludes with specific, practical steps every business can undertake, as well as advice on what to do, in what order. The advice in this book is simple but powerful: reduce your environmental footprint, make legitimate products that last, reclaim deep knowledge of your business and its supply chain to make the most of opportunities in the years to come, and earn the trust you'll need by treating your workers, customers and communities with respect…”

“…And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. …”

“…A corporate executive loses his voice and discovers a new pathway to organizational excellence built on the premise of dispersed power and shared leadership…”

“…To answer these questions, Jacob Morgan interviewed over 140 CEOs from companies like Unilever, Mastercard, Best Buy, Oracle, Verizon, Kaiser, KPMG, Intercontinental Hotels Group, Yum! …”

“…The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. …”

“…The Effective Hiring Manager offers an essential guide for managers, team leaders, and HR professionals in organizations large or small. The author's step-by-step approach makes the strategies easy to implement and help to ensure ongoing success.Hiring effectively is the single greatest long-term contribution to your organization. …”

“…Ten leading private investors share their secrets to maximum profitability In The Masters of Private Equity and Venture Capital, the pioneers of the industry share the investing and management wisdom they have gained by investing in and transforming their portfolio companies. Based on original interviews conducted by the authors, this book is filled with colorful stories on the subjects that most matter to the high-level investor, such as selecting and working with management, pioneering new markets, adding value through operational improvements, applying private equity principles to non-profits, and much more…”