“…El doctor, que cobraba muy altas minutas, repartía, de manera anónima, el dinero. A partir de ese momento Helen y Bob, a pesar de que sus carácteres son opuestos, van a permanecer unidos por una serie de extrañas circunstancias…”

“…Spear is a four-time Shingo Prize winner and a winner of the McKinsey Award Includes examples from global market leaders including Toyota, Vanguard, Southwest Airlines, Massachusetts General Hospital, and Alcoa…”

“…What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors’ three-year proprietary research project with more than 100 companies, The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. …”

Tabla de Contenidos: “…. -- Investigating the human genome : insights into human variation and disease susceptibility / Moyra Smith -- Genes, chromosomes, and disease : from simple traits, to complex traits, to personalized medicine / Nicholas Wright Gillham -- It takes a genome : how a clash between our genes and modern life is making us sick / Greg Gibson…”

“…Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. …”

“…Making Innovation Work presents a formal innovation process proven to work at HP, Microsoft and Toyota, to help ordinary managers drive top and bottom line growth from innovation. …”

“…Lean Manufacturing, also called lean production, was originally created in Toyota after the Second World War, in the reconstruction period. …”

“…It emphasizes the role of dental prostheses, oral hygiene, and dry mouth in the development of these lesions. The book elaborates on the effects of alterations in vertical dimensions, pain at the joint and muscular level, changes in occlusion, presence of edentulism, and quality of dental prostheses. …”

“…He suddenly begins making a strange gesture back and forth from air to his mouth and then a gesture like he is playing a keyboard or squeezing something. …”

“…He suddenly begins making a strange gesture back and forth from air to his mouth and then a gesture like he is playing a keyboard or squeezing something. …”

“…Licensing issues are complicated, and both the facts and fallacies you hear word-of-mouth can add to the confusion. Understanding Open Source and Free Software Licensing helps you make sense of the different options available to you. …”

“…Kommunikativnaja neudača v takoj modeli - eto uže ne stol'ko projavlenie nesoveršenstva jazykovogo koda, skol'ko neudača dejstvij rečevych subaektov. (...) Pričiny ee mogut predopredeljat'sja, vo- pervych, osobennostjami jazyka, vo-vtorych, osobennostjami situacii i, nakonec, samimi partnerami po kommunikacii, bolee ili menee udačno učityvajuščimi eti osobennosti, bolee ili menee udačno sledujuščimi pravilam pol'zovanija jazyka…”

“…—ANDY SERNOVITZ, author of Word of Mouth Marketing: How Smart Companies Get People Talking…”

“…Harto de este trabajo, se le ocurre una brillante idea: abrir una tienda de galletas, contigua a un banco, con la ayuda de su mujer y un par de rateros de poca monta. Mientras su mujer atiende el negocio, él y sus socios excavan un túnel que conduce al interior del banco. …”

“…Say what you mean, without opening your mouth Actions really do speak louder than words, but you've got to be able to understand them. …”

“…A definitive guide to growing your small business through ""Engagement Marketing"" As a small business owner, you've always relied on word-of-mouth referrals to grow your business. Thanks to social media-and its nimble partner, mobile technology-it's now easier than ever to turn customers and clients into engaged fans who spread the word about your business across a variety of online platforms. …”

“…With a heart the size of a Volkswagen, a tongue that weighs more than an elephant and a mouth big enough to capture 50 tonnes of sea water, a feeding Blue Whale is a sight to behold. …”

“…With meticulous research Lois Banner charts the shifting models of American beauty: the Steel-Engraving Lady, ethereal and submissive with her oval face and heart-shaped mouth; the Voluptuous Woman; the boyish Soubrette; the Gibson Girls and the advance of naturalness; the great and small revolutions of taste and decorum that express not only changing ideals of beauty but the currents of American society itself…”

“…Evidence is drawn from Toyota and dozens of other companies that have countered these myths to build strong collaborative cultures and achieve sustainable growth. …”

“…A business leader, speaker and consultant who has worked with a range of organisations including HSBC, RBS, Direct Line Group, Toyota to name a few. A recognised academic who was an Honorary Fellow of the Cambridge Judge Business School, Adjunct Professor at the Hult International Business School and Business Lecturer at Pearson Business School. …”