“…China needs a new model of urbanisation to match the shift to a new model of growth. For decades, both urbanisation and growth have been based on robust export demand, cheap labour, cheap land and artificially low pricing of environmental externalities. …”

Tabla de Contenidos: “…-- Understanding the Supply Chain Risk Profile -- Managing Supply Chain Risk -- Achieving Supply Chain Resilience -- Chapter 11: The Era of Network Competition -- The New Organisational Paradigm -- Collaboration in the Supply Chain -- Managing the Supply Chain As a Network -- Seven Major Business Transformations -- The Implications for tomorrow's Logistics Managers -- Supply Chain Orchestration -- From 3Pl to 4PlTM -- Chapter 12: Overcoming the Barriers to Supply Chain Integration -- Creating the Logistics Vision -- The Problems With Conventional Organisations -- Developing the Logistics Organisation -- Logistics As the Vehicle for Change -- Benchmarking -- Chapter 13: Creating a Sustainable Supply Chain -- The Triple Bottom Line -- Greenhouse Gases and the Supply Chain -- Reducing the Transport-Intensity of Supply Chains -- Peak Oil -- Beyond the Carbon Footprint -- Reduce, Reuse, Recycle -- The Impact of Congestion -- Chapter 14: The Supply Chain of the Future -- Emerging Mega-Trends -- Shifting Centres of Gravity -- The Multi-Channel Revolution -- Seeking Structural Flexibility -- 2020 Vision -- Index…”

Tabla de Contenidos:

Tabla de Contenidos: “…Language and Keyword -- Platform -- Intent Detection -- Solutions -- Building a Platform for Capturing Conversation-Related Metrics and Redacting Sensitive Information -- Detecting User Sentiment -- Topic Mining -- Collecting Customer Rating Metrics -- Net Promoter Score (NPS) -- Customer Satisfaction (CSAT) -- Customer Effort Score (CES) -- Monitoring Chat Session and Funnel Metrics with Dialogflow, Chatbase, or Actions on Google -- Metrics to Monitor -- Total Usage -- Percentage of Users That Matches the Intent -- Completion Rate -- Drop-Off Rate/Drop-Off Place -- Channel-Specific Metrics to Monitor -- User Retention -- Endpoint Health -- Discovery -- Dialogflow Built-in Analytics -- Monitoring Metrics with Chatbase -- Analytics on Actions on Google -- Capturing Chatbot Model Health Metrics for Testing the Underlying NLU Model Quality -- True Positive-A Correctly Matched Intent -- True Negative-An Unsupported Request -- False Positive-A Misunderstood Request -- False Negative-A Missed Request -- True Positive Rate -- False Positive Rate -- ROC Curve -- Accuracy -- Precision -- F1 Score -- Confusion Matrix -- Summary -- Further Reading -- Appendix: An Introduction to Dialogflow CX -- How the Industry Is Changing Its Conversation Complexity -- Where Dialogflow CX Fits In -- Dialogflow CX Features -- New Concepts in Dialogflow CX -- Flows -- Pages -- State Handlers -- Contact Center Features -- Customer-Managed Encryption Keys (CMEKs) -- Where Both Products Differ -- Agents -- NLU -- Analytics -- Entities -- Intents -- Fulfillment and Webhooks -- APIs -- Error Handling -- When to Use Dialogflow CX vs. …”