“…—David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. …”

“…I consistently recommend this book to colleagues in the engineering, education and business community." - Dave Cooper, Chief IP Technologist, Global Crossing Ltd…”

“…Since Alison founded InfoTech Services Group, Inc. (formerly InfoTechnology Partners) in 1990, its client base has expanded to include major corporations and government agencies such as Cisco, Shell Oil, Accenture, AIG Insurance, Northrop, the Drug Enforcement Administration, Prudential Insurance, Transamerica Insurance, Fox Broadcasting, the United States Navy, University of Southern California, Massachusetts Institute of Technology, and others. …”

“…Drawing on first-hand experience as a Salesforce implementer of over 400 projects and a former Salesforce.com administrator, Justin Davis provides a level of detail known only to experts who are hands-on in the system on a daily basis. …”

“…organization, you’ve hit the mother lode.” —Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions “This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. …”

Tabla de Contenidos: “…Customer experience : the new competitive battleground -- Customer experience in the new normal -- The four essentials of profitable customer experience -- Case study: "Grocer moves shopping to the palms of customers' hands" -- B2B customer experience: different animal, same spots -- Case study: "Focus on customer success yields substantial cost savings at synopsys" -- Making it happen -- Throwing out the old playbook -- Mini profile: "Cardinal health transforms customer experience with a cross-company service system" -- The new customer experience recipe -- Mini profile: "Through engagement and interaction, the lego group plays well with customers" -- A fresh look at the top and bottom lines -- Technology : the core ingredient -- The underlying foundation for the customer experience edge -- Case study : customers, not cars, now drive auto importer's strategy -- Adding disruptive technologies to advance the game -- Case study: "Cementing customer bonds" -- It as the catalyst of ce transformation -- Sustaining the "wow" -- Ten on-ramps to the customer experience freeway -- Measures of success -- Emerging economies : exporting profitable customer experience -- Mini profile: "Customer experience at akbank surpassed only by turkish bank's growth" -- The future of customer experience -- Action items for the customer experience edge -- Afterword: customer experience edge in action at SAP…”

“…What You Will Learn Learn how MQTT and its lightweight messaging system work Understand the MQTT puzzle: clients, servers (formerly known as brokers), and connections Explore the features included in the latest versions of MQTT for IoT and M2M communications Publish and receive MQTT messages with Python Learn the difference between blocking and threaded network loops Take advantage of the last will and testament feature Work with cloud-based MQTT interfaces in Python In Detail MQTT is a lightweight messaging protocol for small sensors and mobile devices. …”

“…Highlights include: Electrifying keynote addresses from AI visionaries such as Kai-Fu Lee (Sinovation Ventures), the former head of Google China, on why China is moving rapidly toward becoming the world's leader in AI applications and from David Patterson (UC Berkeley), the vice-chair of the RISC-V Foundation, on why AI's appetite for co-designed ML-specific chips and supercomputers is creating a new golden age for computer architecture. …”

“…Cyber Minds serves as a strategic briefing on cybersecurity and data safety, collecting expert insights from sector security leaders, including: General Gregory Touhill, former Federal Chief Information Security Officer of the United States Kevin L. …”

“…Embrace modern solutions to enhance collaboration, teamwork, robotic process automation, and business intelligence in your organization using powerful Microsoft 365 services (formerly Office 365) Key Features Gain a complete overview of popular Microsoft 365 services using practical recipes and expert insights Collaborate with your team and external users effectively using SharePoint and Teams Create no-code and low-code solutions, such as bots, forms, dashboards, and workflows, using the Power platform Book Description Microsoft 365 in an integrated suite that provides intelligent tools for managing everyday organizational tasks like content management, communication, creating reports, and automating business processes. …”

“…Skill Level Intermediate What You Will Learn Topical, up-to-date information for IPv6 deployments The ins and outs of designing and deployment IPv6 Who Should Take This Course • Enterprise network architects • Network engineers • Network technicians • Operations technicians with a networking background • Former or current CCNAs, CCNPs, CCIEs, and CCDEs Course Requirements Prerequisite: A familiarity with IPv4, IPv6, and basic networking. …”

“…Test code as you create it with the new JShell Read-Eval-Print Loop (REPL) Take advantage of a multitude of API improvements for working with collections, input/output, regular expressions, and processes Streamline and optimize data management with today’s Streams API Leverage modern concurrent programming based on cooperating tasks Use modules to simplify the development of well-performing complex systems Migrate applications to work with the modularized Java API and third-party modules Optionally, take a crash course into JavaFX Who Should Take This Course Experienced Java developers looking to get up to speed with the new features in Java 9 and 10. …”

“…Following the expert advice of Jason Snell, publisher of Six Colors and former lead editor at Macworld, you’ll learn how to navigate Photos like a pro! …”

“…Keynotes from luminaries such as Liz Fong-Jones (Honeycomb), Everett Harper (Truss), Julie Horvath (Apple), Alex Qin (Code Cooperative), Lena Hall (Microsoft), and Jessica Kerr (Atomist). …”

“…Since Alison founded InfoTech Services Group, Inc. (formerly InfoTechnology Partners) in 1990, its client base has expanded to include major corporations and government agencies such as Cisco, Shell Oil, Accenture, AIG Insurance, Northrop, the Drug Enforcement Administration, Prudential Insurance, Transamerica Insurance, Fox Broadcasting, the United States Navy, University of Southern California, Massachusetts Institute of Technology, and others. …”

“…Next, in Lead with LUV: A Different Way to Create Real Success, the legendary Ken Blanchard ( "The One Minute Manager" ) and former Southwest Airlines CEO Colleen Barrett help you achieve amazing results by leading with love. …”

“…." -- STAN KASTEN, President and CEO, Los Angeles Dodgers; former President of the Washington Nationals and the Atlanta Braves, Hawks, and Thrashers " Invent Reinvent Thrive is full of wise and practical guidance for both would-be and continuing entrepreneurs. …”

“…., headers, navigation areas, footers, sections, figures, figure captions and more). …”

“…Michael Manoochehri, a former Google engineer and data hacker, writes for professionals who need practical solutions that can be implemented with limited resources and time. …”

“…This new edition has been thoroughly revised and updated by a long-time Ubuntu community leader to reflect the exciting new Ubuntu 13.10 and the forthcoming Ubuntu 14.04. Former Ubuntu Forum administrator Matthew Helmke covers all you need to know about Ubuntu 13.10/14.04 installation, configuration, productivity, multimedia, development, system administration, server operations, networking, virtualization, security, DevOps, and more—including intermediate-to-advanced techniques you won’t find in any other book. …”