Materias: “…Quintana Roo (México: Estado)…”
Acceso restringido con credenciales UPSA

“…The Front page (Película : 1974). Español-Inglés…”

“…Frohe Stadt des Leichtsinns…”

“…Deu jorns al front italià…”

Tabla de Contenidos: “…"Great Blessing": Vaccination and Healthcare -- 1 Introduction -- 2 Disagreement on Health Care -- 3 Cholera and Cholera Vaccination: A Polarizing Issue -- 4 Internal Military Power Struggles and Medical Support -- 5 Vaccination as the Very Last Resort -- 6 Civilian Health: Something "Completely Different" -- 7 The Turn -- 8 Assessments from Today's Perspective -- 9 Conclusion -- 7 Macedonia as a Challenge to the Medical and Humanitarian Efforts of the Allied Armies -- 1 A "Guerre d'Orient" in Macedonia -- 2 Allied Sanitary Effort as a Tool of Influence -- 3 Controlling Evacuation, If Not Ensuring it -- 4 Conclusions: a Disruptive Environment -- Part 3: Belligerent Landscapes from the Victims' Perspective -- 8 City, Forts, and the San River-Przemyśl, 1914-15: Militarization -- 1 The Environment in the Event of War -- 2 Przemyśl in Austro-Hungarian War Planning -- 3 In the Middle of Enemy Territory -- 4 Actors and Sources -- 4.1 The Landscape -- 4.2 The Austro-Hungarian Army -- 4.3 The People and their Memoirs -- 5 Militarization of the Landscape -- 6 The First Siege -- 7 The Second Siege -- 8 Conclusion -- Primary Sources -- Archive Materials -- Published Sources -- Secondary Literature -- 9 Landscapes of the Eastern Front of the First World War in Narratives -- 1 The Statistical Dimension of the Refugee Question on the Eastern Front -- 2 Ethnic Characteristics of Refugees -- 3 Refugees in the War Landscapes on the Eastern Front -- 4 The Trials and Practices of Survival on the Road -- 5 Destruction and Refugees -- 6 Death and Burial around Refugees -- 7 Evacuation Survival Practices -- 8 Conclusion -- Primary Sources -- Secondary Literature…”

Tabla de Contenidos: “…De Exipto chamei ó meu fillo -- v.2. O meu pai era un arameo vagamundo…”

Tabla de Contenidos: “…II : Testo greco con traduzione a fronte. - XIII, 706 p.…”

“…Fuoco e il racconto. Castellà…”

“…Not in front of the servants. Español…”

“…Chiese evangeliche di fronte al nazismo…”

“…Gott gnad dem grossmechtigen Keiser fromme…”

“…Bloch, Benjamin, Fromm, Hartmann, Tillich, Guardini…”

“…La libertà di fronte alla morte…”

“…Come fuoco che divampa. Castellà…”

“…Il diritto di fronte all'emergenza…”

“…wie die eine dem Grossmächtigisten Römischen Keiser Carolo dem fünfften, [et]c. Hochlöblicher Gedächtnuss, im 1530. …”

Tabla de Contenidos: “…shut up -- Ask questions, lots of questions -- Jargon is a wall between you and the customer -- 10 power words you must use -- Assure accountability -- Always get buy-in for your response times -- Don't make promises you can't keep -- The art of the pivot -- Master difficult situations -- Complaints should come with bows on them -- Listening is a start, understanding is the goal -- Cater to your customers with this service process -- Focus on what you can do, not on what you can't -- Making it right is more important than being right -- Let upset customers punch themselves out -- What to do when the customer won't stop talking -- The art of framing -- Sales techniques that help close the deal -- Use your authority -- Don't blame the policy for the problem -- Fine print isn't always so fine for customers -- Handling customer service "experts" -- When a complaint is a scam -- Handle nightmare customers -- Applying what you know when the heat is on -- There's no silver bullet for a hand grenade -- 13 go-to tactics for defusing angry customers -- How to draw the line with a customer -- How to handle customer threats -- What to do when a customer with an audience goes crazy -- Understand the digital front lines -- The channel impacts the message -- Privacy and security are the new triggers -- Good email is an art -- The social customer is here to stay -- Be your customer's hero -- What really makes a hero-class customer experience? …”