“…Contains critical communication skills for executives, managers, leaders and those aspiring to fill these roles Covers a wide range of work place scenarios such as job interviews, performance reviews, negotiations, customer relations, parliamentary inquiries and cross-examination Discusses how to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way Includes case study examinations of key moments where people in the public spotlight have done something particularly well or particularly badly while answering questions and draws out the lessons for readers"-- "It's a captivating, easy-to-follow book which promotes confidence and a positive "win-win-win" mindset for questioner, answerer and any audience beyond. …”

“…Endlessly copied and parodied, "The Wave" is remarkable for the way in which it captures a single moment, and for the perfection of the composition and framing of the image. …”
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Tabla de Contenidos: “…Phone -- Seeing Who's Who in Your Life -- Entering contacts -- Viewing contacts -- Setting up favorites -- Making Contact with Your Contacts -- Calling a contact -- Calling without a contact -- Being Prepared for an Emergency -- Setting emergency contacts -- Activating the panic button -- Calling 911 -- Chapter 15 Browsing the Internet and Maintaining Your Privacy -- Feeling at Home with Chrome -- Opening Chrome -- Searching with Chrome -- Using the keyboard -- Using the microphone…”

Tabla de Contenidos: “…Consumer Behavior in a Services Context -- The Three-Stage Model of Service Consumption -- Pre-Purchase Stage -- Need Awareness -- Information Search -- Evaluation of Alternative Services -- Purchase Decision -- Service Encounter Stage -- Service Encounters Are "Moments of Truth" -- Service Encounters Range from High Contact to Low Contact -- The Servuction System -- Theater as Metaphor for Service Delivery: An Integrative Perspective -- Role and Script Theories -- Perceived Control Theory -- Post-Encounter Stage -- Customer Satisfaction -- Service Quality…”

“…Susie experiences blue moments and feels that those moments occur more often with her than with other people she knows. …”

“…Bennett appears to admit to moments of anxiety but then quickly dismisses the moments as insignificant or inconsequential…”

“…Her anxiety usually begins with uncomfortable feelings in her stomach and chest. She also describes moments of anxiety when she takes tests, when she drives, and when she is in social situations with strangers. …”

“…He recalls that during these moments his breathing becomes restricted, his stomach tightens, and he will often respond in ways that are not appropriate to civilian life. …”

“…He recalls that during these moments his breathing becomes restricted, his stomach tightens, and he will often respond in ways that are not appropriate to civilian life. …”

“…Asked about his mood, Ryan describes feeling generally fine with some extremely difficult "down" moments when worried or anxious, episodes which can last about 10 minutes at a time. …”

“…Carol experiences moments of acute anxiety that began when she was nineteen and her parents died in a car accident. …”

“…Sessions as crucibles in which diverse currents of personality mix in new ways, alchemy or soul chemistry perhaps, or simply homage to our embryonic nature which responds to the breath of feeling moment to moment…”

“…In recounting memories, he describes moments during which he lost control and tried to physically harm others. …”

“…He shares his experience with other co-workers with whom he feels he can relate, but overall he tries not to "dwell" on the fact that people died and that he lost his home…”

“…The purpose of the book is to light the way on your path of coaching mastery. Lightbbulb moments are touching, surprising, or inspiring insights characterized by the intensity of feeling that often accompanies a new way of seeing a situation or oneself. …”

“…. / But how much light it casts in the night, / the ink, merging with the darkness!". This book proposes moments of reflection on the intense and nuanced relation that connects Brodskij's poetics with the poetics of Aristotle, and the subtle but equally strong links of Brodskij's idea of democracy with that of the organisation of government in Plato's Republic. …”

“…The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . …”

“…The New York Times and Washington Post bestseller that changed the way millions communicate “[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . …”

“…After the Holocaust, survivors often reported feeling guilty for living when so many others had died, and in the 1960's psychoanalysts and psychiatrists in the United States helped make survivor guilt a defining feature of the "survivor syndrome." …”

“…Twenty-five years later, Manning allows these earlier writings to find their way back into the world, which is also a way of giving “voice to those moments of messy survival” while also asking us, who share in (and help to bear) those moments as readers, to consider “other ways of listening to the urgency that is living.” …”