Tabla de Contenidos: “…Or Not -- Assessing the Value of Regulation -- Leaning Permitting Processes -- Leaning Food Inspections -- Goldilocks Regulation for the FDA -- Discussion -- Lean View of Regulation -- 8 Moving to Results-Based State Government -- Mission Matters -- The "Night Shift" Persists in New Hampshire -- Commitment and Resilience at NHDES -- An Enduring Community of Practice -- Profiles of Robust State CI Programs -- Colorado -- CDOT's Innovation, Improvement, and Engagement Hub -- Vermont -- Vermont's Continuous Improvement Training Program -- Washington -- Highlights of Lean Principles -- 9 A Model for CI in State Government -- Sustainability in State CI Programs -- A Success Story in Arizona -- Essential Components for Results-Driven Government -- Ohio -- Nebraska -- A Standard Structure for State CI Programs -- SECTION III LEANING GOVERNMENT POLICY -- 10 The Three Ps: Politics, Policy Making, and Public Administrators -- Cycles of Crisis Response -- Leaning the Thickening -- Does It Take an Act of Congress? …”

Tabla de Contenidos: “…. -- Figure 10.3 Pieter de Hooch, The Bedroom, 1658/60, canvas, 51 × 60 cm, Washington, DC, National Gallery of Art, Widener Collection (Public Domain). -- Figure 10.4 Pieter de Hooch, The Messenger of Love, ca. 1670, canvas, 57 × 53 cm, Hamburg, Kunsthalle, Inv. …”

“…El autor, Ramon Rovira, corresponsal de TV3 en Washington durante varios años hasta poco antes de la caída de las Torres Gemelas en 2001, reflexiona en estas páginas sobre un país cuyas luces y sombras siguen fascinando al resto del mundo. …”
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