Tabla de Contenidos: “…Find and retain quality people -- Recruit creatively and hire carefully -- Paying attention to employee retention -- Keeping your best and brightest -- Know your customers intimately -- "Emotionalizing" the yardstick : why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- The binding power of customer trust -- Little things mean a lot -- Build a service vision -- The power of purpose -- Getting your vision down on paper -- A service vision statement sampler -- Standards and norms : delivering on the service promise -- Make your service delivery system ETDBW (easy to do business with) -- Bad systems undermine good people -- Fix the system, not the people -- Measure and manage from the customer's point of view -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride ... and a focal part of your system -- Reinventing your service system -- Train and coach -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence, and commitment to customers -- Making training stick -- Thinking and acting like a coach -- Involve and empower -- Fostering "responsible freedom" on the front lines -- Removing the barriers to empowerment -- Recognize, reward, and celebrate -- Recognition and reward : fueling the fires of service success -- Feedback : breakfast, lunch, and dinner of champions -- The art of interpersonal feedback -- Celebrate success -- Your most important management mission : set the tone and lead the way -- Manager-employee trust : ground zero for service quality -- Observation is more powerful than conversation -- Great service leadership in action…”

“…Today, people have hundreds of "friends" on Facebook and countless "contacts" on LinkedIn, so why do so many of us feel disconnected? In The Lost Art of Connecting, Susan McPherson presents a paradigm shift for the way we make meaningful connections in business and in life. …”

Tabla de Contenidos: “…Are You Really Going to Wear That? -- 35. Just the FACSTM, Madam: Business Clothing Essentials…”

Tabla de Contenidos: “…Introduction -- Second-Order Optimisation -- The Who -- The Why -- The How Much -- The How -- Ask Them -- Get Them -- Understand Them -- Behaviour versus Value -- Conclusion -- 6 Map the Trip -- Introduction -- Infrastructure -- Policy Infrastructure -- Payment Services Directive (PSD 2) -- Blockchain and Cryptocurrencies -- India's Aadhaar -- Drug Discovery -- Technology Infrastructure -- Rise of the Machines -- AWS and Innovation -- Broadband and Video Genre -- Ecosystem Infrastructure -- Talent Infrastructure -- Funding Infrastructure -- The Missing Link -- Conclusion -- 7 From Fiats to Ferraris -- Introduction -- The 4D Lens -- Time: Longevity -- Time: Velocity -- Space: Scale -- Space: Weight -- The Business Model Barometer -- Contractually Predictable -- Enterprise Software -- Software as a Service (SaaS) -- Subscription -- Behaviourally Predictable -- Advertising -- Transactional -- Hybrid -- Marketplace -- Mix, Match and Moonshot -- Conclusion -- 8 Hit Refresh -- Introduction -- Third-Order Optimisation -- The Pirate Metrics -- Shades of Grey -- Preserve the Soul -- Continue Experimentation -- Build for a Crisis -- Tip 1: Values Make or Break Firms -- Tip 2: It's the Team, Idiot -- Tip 3: Decentralising Decision-Making -- Tip 4: Data-Driven Accountability -- Tip 5: Embracing Cost Consciousness -- Tip 6: Growing Responsibly -- Tip 7: Tapping into a Support Network -- Tip 8: Mind the Mind -- Conclusion -- 9 Winner Winner Chicken Dinner -- Introduction -- The Macro Environment -- What History Tells Us -- Wear Your Mask First -- Cold Decisions and Humane Execution -- Customer Is King -- Infrastructure Catalysts -- Business Model Evaluation -- All Change -- Conclusion -- Glossary -- Index -- EULA -- ffirs -- ffirs01 -- ffirs02 -- ftoc -- fpref -- flast…”

“…Imagine: you’re standing in front of an audience and you've just been asked the question you'd been dreading — or, worse, you've been blindsided with a brutal question you never expected. …”

“…Now, he's written an indispensable guide to answering the toughest questions you'll ever face. Using compelling examples from Presidential debates to stock analyst meetings, Weissman teaches how to respond with perfect assurance. …”

“…Readers will learn how to make proper introductions, greet international clients, and navigate business lunches and dinners…”

“…This Element is an excerpt from Living Rich by Spending Smart: How to Get More of What You Really Want (ISBN: 9780132350099) by Gregory Karp.…”

Tabla de Contenidos: “…-- 3.5.1 You own your data -- 3.5.2 Think about how your data is being treated -- 3.5.3 Think about your children -- 3.5.4 Worldwide data creation -- 3.5.5 Thinking about how to manage your data -- 3.5.6 Reaping a monetary reward from companies using your data -- 3.5.7 Carrot and stick -- 3.6 Green shoots and new beginnings -- 3.7 Final thoughts -- Summary -- 4 Trust -- 4.1 Forces that are working against our best interests -- 4.2 Trust -- 4.2.1 Infotainment is not news, and alternative facts do not exist -- 4.2.2 Citizenship and our duty to the objective truth -- 4.3 Trust in government -- 4.4 Trust in business and business leaders -- 4.4.1 Trust in technology companies -- 4.4.2 Why do people feel they need to be connected to technology? …”

Tabla de Contenidos: “…Cover -- Title Page -- Copyright Page -- Contents -- Foreword -- Acknowledgments -- Introduction: A Meeting of Minds -- PART I Why the World Needs Sustainable Leaders -- Chapter 1 A Sense of Urgency -- The Trust Deficit -- Triple Bottom Line -- Going for Bold -- Chapter 2 A Shining Example -- Courage, Energy, and Purpose -- The Sustainable Mindset -- The Four Qualities -- PART II Inside the Mind of a Sustainable Leader -- Chapter 3 Born versus Made -- The Third Door -- Learning Curve -- Children's Wisdom -- Bump in the Night -- A Deeper Journey -- Chapter 4 Moonshot Makers -- Big, Hairy Goals -- The Maverick Culture -- Prefab Ambitions -- Playing to Win -- Chapter 5 The Learning Quotient -- Change Agent -- The Yellow Zone -- Study Circle -- Orders of Magnitude -- A Culture of Learning -- Staying Humble -- PART III From Pledge to Practice -- Chapter 6 Weaving It Through -- The Perception Gap -- Into the Heart -- Walking the Talk -- On the Front Line -- The Authenticity Test -- The Art of the Possible -- Chapter 7 From CSO to CEO -- Front and Center -- The Archetypes -- CEO Whisperer -- Chapter 8 The Ecosystem -- Enabler-in-Chief -- The Miracle Bean -- Puzzle Pieces -- From Critics to Collaborators -- Common Denominators -- Can-Do Climate -- Chapter 9 The Money That Follows -- Top of the Agenda -- Seeking Alignment -- Socially Conscious Cash -- Measure to Manage -- Setting the Standard -- PART IV A Sustainable Future -- Chapter 10 Sustainable Startups -- Rinse, Refill -- Eco Laundry Warrior -- Fueled by Philosophy -- Closet Refresh -- Against the Wind -- Investor A-List -- Green New Industrial Revolution -- Chapter 11 A Generation of Nudgers -- No Plastic Bags! …”

“…Get up to speed on the basics of buying and selling on eBay, and find how to bring every family member to eBay so that you no longer have to eat dinner with your spouse clicking away on the keyboard. …”

Tabla de Contenidos: “…Acknowledgments; Using the Cases in This Manual; Case Report Worksheet\; Analyzing a Case: A General Strategy; Case Analysis Guidelines Worksheet; An Invitation to the Reader; Case Issues Index; The 50 Case Studies; Case Study 1. …”

Tabla de Contenidos: “…Gordon -- Between the Farm Gate and the Dinner Plate: Motivations for Industrial Change in the Processed Food Sector by Dennis R. …”

Tabla de Contenidos: “…World-wide co-operation in nuclear power: a Canadian perspectiveDan Whelan (Canada)Regulatory control, nuclear safety regulation and waste managementin SpainAníbal Martín (Spain); SESSION #4. IMPLICATIONS OF BUSINESS AS USUAL: INDUSTRY VIEWS CHAIRMAN: GEORGES CORNET, BELGIUM; EDF's nuclear strategy: new markets and skilled playersHervé Machenaud (France); Implications for providers of nuclear power plants, materialsand servicesDerek May (United Kingdom); The changing scope of nuclear power R&D: a US perspectiveRobin Jones (USA); Annex: Agenda as distributed at the meeting…”

“…We have all found ourselves checking email at the dinner table, holding our breath while waiting for Outlook to load, or sitting hunched in front of a screen for an hour longer than we intended. …”

Tabla de Contenidos: “…Jacob Wards off endangerment -- Wool and linen material in texts from the time of Nebuchadnezzar -- Character development in the Book of Ruth -- The rare accents of the twenty-one books -- Break in the middle of a verse : some observations on a Massoretic feature -- I.O. …”
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