Tabla de Contenidos: “…The Journey Toward Effective Communication -- Chapter 19 Coaching for Success: Growing and Developing Talent -- The Difference Maker -- Confronting Resistance -- The Four Coaching Imperatives -- Becoming a Coaching Leader -- Chapter 20 Empowering Others to Lead and Make an Impact -- Instilling Ownership -- Invite Others Along for the Journey -- Write Your Lottery Ticket -- The Power of Dreams -- Part VI Cultivating Team Excellence -- Chapter 21 Building High-Performing Teams -- A Lesson from the Army -- The Overlooked Component -- The Bedrock of Great Teams -- Chapter 22 Extreme Accountability Through Established Norms -- Master Class in Accountability -- The Damaging Consequences -- Closing the Gap -- Beyond Performance: Setting Clear Expectations -- Chapter 23 The Art of Cultivating Resilience and Grit -- The Starting Point -- The Power of Inspiring Hope -- Developing an Elite Mindset -- Chapter 24 The Game-Changing Power of Diversity -- Shattering the Conventional -- The Quintessential Edge of Diversity -- The Path Forward -- Piecing Together the Diversity Puzzle -- Part VII The Greater Good &gt -- Isolated Greatness -- Chapter 25 Purposeful Leadership: Making a Difference Beyond Personal Achievement -- Effect and Impact -- The Baseline: Discovering Team Purpose -- Leading with Purpose -- Endless Possibilities -- Chapter 26 The True Price of Transformational Leadership -- 1. …”

Tabla de Contenidos: “…Find and retain quality people -- Recruit creatively and hire carefully -- Paying attention to employee retention -- Keeping your best and brightest -- Know your customers intimately -- "Emotionalizing" the yardstick : why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- The binding power of customer trust -- Little things mean a lot -- Build a service vision -- The power of purpose -- Getting your vision down on paper -- A service vision statement sampler -- Standards and norms : delivering on the service promise -- Make your service delivery system ETDBW (easy to do business with) -- Bad systems undermine good people -- Fix the system, not the people -- Measure and manage from the customer's point of view -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride ... and a focal part of your system -- Reinventing your service system -- Train and coach -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence, and commitment to customers -- Making training stick -- Thinking and acting like a coach -- Involve and empower -- Fostering "responsible freedom" on the front lines -- Removing the barriers to empowerment -- Recognize, reward, and celebrate -- Recognition and reward : fueling the fires of service success -- Feedback : breakfast, lunch, and dinner of champions -- The art of interpersonal feedback -- Celebrate success -- Your most important management mission : set the tone and lead the way -- Manager-employee trust : ground zero for service quality -- Observation is more powerful than conversation -- Great service leadership in action…”

“…As well as teaching the specialist vocabulary and theory of HR, the course also develops job-specific skills such as coaching, designing and implementing appraisal systems, managing conflict and others. …”

Tabla de Contenidos: “…Emociones y procesos educativos: los estilos educativos y las emociones; 6. El coaching como recurso: herramientas para entrenar las competencias emocionales; 7. …”

Tabla de Contenidos: “…Conté: Emocions i educació, una integració necessària / Pere Darder -- Educació de les emocions, salut psicològica i centre educatiu / Ferran Salmurri -- Centres emocionalment intel·ligents / Mariano Royo -- Creixement emocional a l'aula / Anna Carpena -- Emocions i processos educatius: els estils educatius i les emocions / Josefina Sala i Lourdes Marzo -- El coaching com a recurs: eines per entrenar les competències emocionals / Marta Albaladejo -- Noves perspectives en la formació inicial del professorat / Mariano Royo -- Els conceptes clau en l'educació de les emocions…”

Tabla de Contenidos: “…Negotiations -- chapter 13. Coaching -- chapter 14. Inheriting a program already in progress…”

Tabla de Contenidos: “…Identifying needs for communication skills training -- Understanding the foundations of training design -- Leveraging technology to maximize and support design and delivery -- Delivering your communication skills workshop: be a great facilitator -- Evaluating workshop results -- Section III: Post-workshop learning. The follow-up coach -- Section IV: Workshop supporting documents and online support. …”

Tabla de Contenidos: “…Preface; Chapter 1: The First Workout; Chapter 2: Sweating by the Numbers; Chapter 3: Taking the First Step; Chapter 4: Getting in Better "Listening" Shape; Chapter 5: Getting into the Action; Chapter 6: Keeping Your Head in the Game; Chapter 7: Staying Ahead of the Curve; Chapter 8: Warming Up; Chapter 9: Game Time; Chapter 10: Getting a Fitness Coach; Chapter 11: Taking the First Step; Chapter 12: Developing a Game Plan; Chapter 13: Staying on Plan; Chapter 14: Assessing Fitness; Chapter 15: Moving On; Chapter 16: Epilogue; Chapter 17: Leadership Communication; For Further Reading…”

Tabla de Contenidos: “…COVER; ABOUT THE AUTHOR; FOREWORD; CHAPTER ONE: Introduction and overview; CHAPTER TWO: Creativity; CHAPTER THREE: Three examples of counselling and psychotherapy; CHAPTER FOUR: Hermeneutics: the art of creative understanding and life management; CHAPTER FIVE: Aesthetic experience and shaping of reality; CHAPTER SIX: Creative principles of psychotherapy; CHAPTER SEVEN: Creative principles of counselling and coaching; CHAPTER EIGHT: The creative aspect of brief dynamic psychotherapy; CHAPTER NINE: The creative aspect of psychoanalysis…”

Tabla de Contenidos: “…Activity diaries of young people; 8 Focus group interviews with élite young athletes, coaches and parents; 9 Modelling participation motivation in sport…”

“…Karen Otazo has spent more than 20 years coaching executives in virtually every type of organization. …”

Tabla de Contenidos: “…The journey is long when travelling aloneA thinking management teamA sensing management teamA coaching management teamCoaching leadership as philosophy and modus operandiHow to create synergy?…”

Tabla de Contenidos: “…Work with adults -- pt. 15. Supervision, coaching, and organizational applications -- pt. 16. …”

Tabla de Contenidos: “…Front cover; Half title page; Copyright page; Title page - MEETING THE JOB CHALLENGES OF NONPROFIT LEADERS: A Fieldbook on Strategies and Action; About CRE and CCL; Contents; Acknowledgments; Preface; Introduction; Context: Nonprofit Leaders in the Nexus of Complex Issues; Chapter 1: On-the-Job Development Strategies; Chapter 2: The Circle-of-Challenge Framework; Chapter 3: CRE's Approach to On-the-Job Development Strategies: Self-Coaching and Action Learning; Chapter 4: Supervision; Chapter 5: Staffing; Chapter 6: Scope and Scale; Chapter 7: Stakeholders; Chapter 8: Self…”

Tabla de Contenidos: “…Farm Boys -- The Boy from Boort -- Talk and Chalk -- Boort and Beyond -- I Don’t Think I Deserve a Pension – We Didn’t Do Much Fighting’: Interviewing Australian Prisoners of War of the Japanese, 1942–1945 -- Doktorvater -- Hank, My Mentor -- Papua New Guinea Wantok -- Coach Nelson -- Hank of Coombs -- Hank, My Dad -- Pedalling History -- A Picture: From the Past and without a Past -- A Village School -- Pictures at Tabara -- Minimay: One of 6,000 Weatherboard Schools -- From Wagga to Waddington: Australians in Bomber Command -- Observing the Present: Writing the Past -- The Joke in History -- Have You Got a Title? …”

Tabla de Contenidos: “…QUESTIONS THAT GET RESULTS: INNOVATIVE IDEAS MANAGERS CAN USE TO IMPROVE THEIR TEAMS' PERFORMANCE; Contents; Introduction; CHAPTER 1: Questions That Get Results; CHAPTER 2: Questions That Manage Your Team; CHAPTER 3: Questions That Delegate; CHAPTER 4: Questions That Coach; CHAPTER 5: Questions That Motivate; CHAPTER 6: Questions That Hire; CHAPTER 7: Questions That Uncover Goals; CHAPTER 8: Questions That Manage Across; CHAPTER 9: Questions That Manage Upwards; CHAPTER 10: Questions That Develop and Sustain External Business Relationships; CHAPTER 11: Questions That Manage Your Career…”

Tabla de Contenidos: “…Evaluación del aprendizaje; VI. COACHING; A. El proceso del coaching; B. El enfoque del coaching; C. …”

Tabla de Contenidos: “…Cover -- Title Page -- Copyright -- Contents -- Part I Lessons from Top Tech Companies -- Chapter 1 Behind Every Great Company -- The Role of Technology -- Strong Product Leadership -- Empowered Product Teams -- Chapter 2 The Role of Technology -- Chapter 3 Strong Product Leadership -- The Role of Leadership-Inspiration -- The Role of Management-Execution -- Chapter 4 Empowered Product Teams -- Chapter 5 Leadership in Action -- Chapter 6 A Guide to EMPOWERED -- Who This Book Is For -- How This Book Is Organized -- Part II Coaching -- Chapter 7 The Coaching Mindset -- Developing People Is Job #1 -- Empowering People Produces the Best Results -- Beware Your Own Insecurities -- Cultivate Diverse Points of View -- Seek Out Teaching Moments -- Continually Earn the Trust of Your Team -- Have the Courage to Correct Mistakes -- Chapter 8 The Assessment -- People, Process, and Product -- The Gap Analysis -- The Coaching Plan -- Chapter 9 The Coaching Plan -- Product Knowledge -- Process Skills and Techniques -- People Skills and Responsibilities -- Chapter 10 The One‐on‐One -- Keys to Effective One‐on‐Ones -- Anti‐Patterns -- Summary -- Chapter 11 The Written Narrative -- Chapter 12 Strategic Context -- Company Mission -- Company Scorecard -- Company Objectives -- Product Vision and Principles -- Team Topology -- Product Strategy -- Chapter 13 Sense of Ownership -- Chapter 14 Managing Time -- Chapter 15 Thinking -- Chapter 16 Team Collaboration -- Chapter 17 Stakeholder Collaboration -- Chapter 18 Imposter Syndrome -- Chapter 19 Customer‐Centricity -- Chapter 20 Integrity -- Dependability -- The Company's Best Interests -- Accountability -- Chapter 21 Decisions -- Right‐Size Decision Analysis -- Collaboration‐Based Decision Making -- Resolving Disagreements -- Transparency -- Disagree and Commit -- Chapter 22 Effective Meetings -- Communication…”

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