Tabla de Contenidos: “…-- Management System Planning -- Leadership and Commitment -- Policy -- Process Approach -- Risks -- Global Citizenship-Western Digital's Commitment -- Legal Commitment-Compliance -- Best Practices -- Compliance Costs -- Compliance Costs-Employee Penalties -- Strategic Planning-Objectives and Programs -- Good to Great -- Assess/Reflect/Act -- Notes -- CHAPTER 13 Step Two: Insure -- Implementation of Plans -- Agent for Innovation -- InnovationPoint-Leapfrogging -- Support-Resources -- Organizational Roles, Responsibilities, and Authorities -- Role of the Boss -- Employees-Engagement and Innovation -- Recognition -- Building Employee Relationships -- Future Competencies in Demand -- Resources-Training-Competence-Awareness -- Work Environment -- Communication -- Documented Information -- Documented Procedures -- Operation -- Sarbanes‐Oxley -- Due Diligence -- Operational Clauses -- Quality Control Plan -- Management System Control Plan -- Goods and Service Risk Questions -- Production and Service Provision -- Innovation -- Emergency Preparedness and Response -- Notes -- CHAPTER 14 Step Three: Improve -- Performance Evaluation -- Monitor, Measure, Analyze, and Evaluate -- Objectives -- Supply Chain -- Monitoring-Compliance -- Monitoring and Measurement of Processes…”