Tabla de Contenidos: “…Managing the Unexpected: Sustained Performance in a Complex World; Contents; Preface; Acknowledgments; Chapter 1: Mismanaging the Unexpected; Washington Mutual Mismanages the Unexpected; Overview of Washington Mutual Bank Failure; Problems in Mindful Organizing at WaMu; Preoccupation with Failure; Reluctance to Simplify; Sensitivity to Operations; Commitment to Resilience; Deference to Expertise; What Do We Learn from the WaMu Case?…”

Tabla de Contenidos: “…127 Real Life in the C-Suite 130 Chapter 9: Control over Operational Performance 133 IT Controls 134 Societe Generale 135 Washington Mutual 139 Countrywide Financial Corporation 143 The Foreclosure Fiasco 144 Chapter 10: Boards of Directors' Focus 153 A Focus on the Rules 155 Truly Effective Boards 156 A Public Watchdog? …”