Tabla de Contenidos: “…IT Leadership Manual : Roadmap to Becoming a Trusted Business Partner; Contents; Foreword; Preface; Acknowledgments; CHAPTER 1 The Journey: Today's Leadership Challenges; The New World Order and the IT Challenge; Today's Cultures; Objective of This Book; CHAPTER 2 We Are All Unique; Look within Yourself First; Self-Evaluation Process; Reading Others; Make Time for Yourself; Know What You Don't Know; Journey to Self-Awareness; Self-Awareness Exercise; Be Prepared; Make Time for You and Live in the Moment; Seek a Mentor; Are You in Balance?…”

Tabla de Contenidos: “…part, I Trust, Business and Russia / chapter 1 Trust in International Joint Ventures / chapter 2 Western Investment in Russia during the 1990s, and the Issue of Trust / chapter 3 Methodology / part, II Entering the Russian Market — Experiences and Challenges / chapter 4 East and West Come Together / chapter 5 The Moose Joint Venture / part, III The Determinants of Trust / chapter 6 Local Competence / chapter 7 Functional Competence / chapter 8 Interpersonal Competence Versus Monitoring / chapter 9 Motives / chapter 10 Outgroup / part, IV Analysis and Comparison of the Trust Determinants / chapter 11 How the Trust Determinants Function in the East-West Relationship / chapter 12 East-West Relationships in Russia / chapter 13 Trust and the Cross-Cultural Experience / part, V Reflections and Conclusions / chapter 14 Conclusions on Trust, Culture and Russia / chapter 15 Addendum – Russia in 2003…”

Tabla de Contenidos: “…Approach -- Sample Output and Templates -- Step 3.12 Data Decay -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 3.13 Usability and Transactability -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 3.14 Other Relevant Data Quality Dimensions -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 3 Summary -- Step 4 Assess Business Impact -- Introduction to Step 4 -- Step 4.1 Anecdotes -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.2 Connect the Dots -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.3 Usage -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.4 Five Whys for Business Impact -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.5 Process Impact -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.6 Risk Analysis -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.7 Perception of Relevance and Trust -- Business Benefit and Context -- Approach -- Sample Output and Templates -- Step 4.8 Benefit vs. …”

“…Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. …”

“…In the book, you'll learn value-based selling techniques to become a trusted business advisor who instills confidence in buying decisions despite unpredictable business environments. …”