Materias: “…Transport per cable Terminologia…”

Materias: “…Transport urbà Revistes…”

Tabla de Contenidos: “…Introduction / Hans-Liudger Dienel. 1 Passenger Interests in Public Transport / Martin Schiefelbusch. 1.1 The Institutional Context of Public Transport Provision -- 1.2 Dimensions of User Interests. 2 Consumer Protection in Public Transport. 2.1 Passengers' Rights and More / Martin Schiefelbusch -- 2.2 The Role and Concept of Customer Feedback / Uwe Böhme -- 2.3 Complaint Management in Practice: Models of Argumentation and Customer Expectations for Complaints / Uwe Böhme -- 2.4 Service Guarantees and Customer Satisfaction Application and Experience in Germany / Nancy Neugebauer -- 2.5 Neutral Alternative Dispute Settlement: Concepts for Ombudspersons and Arbitration Boards / Martin Schiefelbusch -- 2.6 Passenger Rights: Principles of Legislation in Europe / Mihael Pohar -- 2.7 Conclusion: Taking the Customer Seriously / Martin Schiefelbusch. 3 Customer Perspective in Quality Management. 3.1 Quality Management in Public Transport / Hartwig Meier -- 3.2 Fundamental Terms in Quality Management and their Meaning in LPT / Hartwig Meier -- 3.3 Service Quality in Public Transport: EN 13816 / Hartwig Meier -- 3.4 Quality Management and Satisfaction Measurement Practices / Hartwig Meier and Nancy Neugebauer -- 3.5 Users and User Organizations in Quality Management / Martin Schiefelbusch, Uwe Böhme and Hans-Peter Faas -- 3.6 Quality Management between Experience and Science / Martin Schiefelbusch. 4 User Participation in Public Transport. 4.1 Introduction: Starting Points for Participation / Christian Bodensteiner -- 4.2 Participation on the Political Level / Martin Schiefelbusch -- 4.3 Participation in Planning / Christian Bodensteiner and Nancy Neugebauer -- 4.4 Practices for Formal Citizen Participation in Public Transport / Uwe Böhme, Martin Schiefelbusch and Christian Bodensteiner -- 4.5 Informal Participatory Practices / Jenny Schmithals -- 4.6 Interest Representation Institutions: Who Speaks for the Passengers? …”

Materias: “…Transport urbà…”

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Materias: “…Transport de viatgers…”

Materias: “…Transport Automatització…”

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Materias: “…Transportation Management Periodicals…”

Materias: “…Transportation and state Periodicals…”

Materias: “…Transportation Research Periodicals…”