“…Using lively anecdotes and real-world examples, Jim Shaffer provides firsthand accounts of how Towers Perrin has helped dozens of Fortune 500 companies to fully engage their employees, and consistently keep the company's strategies and goals in mind. …”

“…Based on a survey of over 16,000 employees, the author presents Towers-Perrins' management performance model: Executing tasks, Building relationships and performance capability, and Energizing change. …”