Tabla de Contenidos: “…Establishing the Right Metrics for DIRFT -- Getting Started: Questions to Ask Yourself About Your DIRFT Processes -- Key Takeaways -- 5 Keep Every Door Open: Assuring Multichannel Access -- Encouraging Valuable Contacts -- Factors That Drive Contact Workload -- Planning Customer Access-More Complicated Than It Seems -- Metrics to Manage Accessibility -- Getting Started: Questions to Ask Yourself About Your Accessibility -- Key Takeaways -- 6 Always Satisfy Customers, and Sometimes Dazzle Them -- Five Objectives for Your Company's Service System -- Six Functions to Consistently Achieve All Five Objectives -- Applying Technology to Create High-Tech High Touch -- Metrics to Manage Service -- Getting Started: Questions to Ask Yourself About Your Service Process -- Key Takeaways -- 7 Listening Passionately to Your Customers' Unified Voice -- VOC Objectives -- Key Building Blocks of an Effective VOC Process -- Sources of VOC Data-Not Necessarily from the Customer -- Building VOC: Avoiding Four Common Implementation Challenges -- Practical Tips for Enhancing the Impact of the VOC Process -- Getting Started: Questions to Ask Yourself About Your VOC Process -- Key Takeaways -- Section Three Key Issues of Implementation -- 8 Taming Technology -- Aligning Technology with the Ideal CE -- Smoothing the Impact of Technological Evolution -- Benefits, Pitfalls, and Best Practices of Available Technologies -- Metrics for Managing the CE Aspects of Technology -- Getting Started: Questions to Ask Yourself About How You Use Technology -- Key Takeaways -- 9 Building a Culture of Empowerment and Connection -- Establishing an Environment That Fosters Empowerment and Connection -- Planning for Emotional Connection -- Emotional Connection in a Techno World -- The Role of Executives and Supervisors -- Metrics for Measuring and Managing Empowerment and Connection…”

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Tabla de Contenidos: “…The New York times -- Interlude : on backpack journalism : from an interview with Bill Gentile, American University -- Finding a story and shaping the structure : starting with character in Jigar Mehta's The recession proof artist -- Interlude : becoming a documentary journalist : from an interview with the Renaud Brothers -- Shooting the image : composition and lighting in Travis Fox's Narcocorridos and Nightlife in Mexicali and Crisis in Darfur Expands -- Interlude : short video documentaries : from an interview with Ann Derry, video director, The New York Times -- Conducting interviews and writing a script : Icarus refried : a pro-creative process -- Interlude : the most important journalists : from an interview with Jimmy Orr, managing editor, online,The Los Angeles times -- Editing for rhythm : Travis Fox's redefining China's family : women -- Interlude: starting out as a multimedia journalist : from an interview with Angela Morris, freelance video journalist -- Getting clean audio and crafting a sound design : an audio workshop with Philip Bloom, Travis Fox, and Wes Pope -- Interlude : the importance of blogging and the watchdog reporter : from an interview with John Yemma, editor, The Christian Science monitor -- The blogging journalist : Travis Fox and the Mexican border stories -- Conclusion -- Afterword : "new voices" by Bob Sacha…”
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Tabla de Contenidos: “…Reflections on gender and research in Village India / Carol Babiracki -- (Un)doing fieldwork: sharing songs, sharing lives / Michelle Kisliuk -- Confronting the field(note) in and out of the field: music, voices, texts, and experiences in dialogue / Gregory Barz -- The challenges of human relations in ethnographic inquiry: examples from Arctic and Subarctic fieldwork / Nicole Beaudry -- Returning to the ethomusicological past / Philip V. …”
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Tabla de Contenidos: “…: Mary Wortley Montagu and her "Turkish" son" / The Muslim world in British fictions of the nineteenth century / Owen Jones and the Islamic world / The first Englishwoman on the Hajj : Lady Evelyn Cobbold in 1933 / Dr Sayyid Mutwalli ad-Darsh's fatwas for Muslims in Britain : the voice of official Islam? / Manifesto for a new translation of the Qur'an / Al Hadatha : race and identity in Palestinian early literature of resistance / Peering around the "velvet curtain of culture" : the employment and housing of Newcastle-upon-Tyne's Muslim immigrants, 1960s-1990s / A duty to belong? …”
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Tabla de Contenidos: “…The New York times -- Interlude : on backpack journalism : from an interview with Bill Gentile, American University -- Finding a story and shaping the structure : starting with character in Jigar Mehta's The recession proof artist -- Interlude : becoming a documentary journalist : from an interview with the Renaud Brothers -- Shooting the image : composition and lighting in Travis Fox's Narcocorridos and Nightlife in Mexicali and Crisis in Darfur Expands -- Interlude : short video documentaries : from an interview with Ann Derry, video director, The New York Times -- Conducting interviews and writing a script : Icarus refried : a pro-creative process -- Interlude : the most important journalists : from an interview with Jimmy Orr, managing editor, online,The Los Angeles times -- Editing for rhythm : Travis Fox's redefining China's family : women -- Interlude: starting out as a multimedia journalist : from an interview with Angela Morris, freelance video journalist -- Getting clean audio and crafting a sound design : an audio workshop with Philip Bloom, Travis Fox, and Wes Pope -- Interlude : the importance of blogging and the watchdog reporter : from an interview with John Yemma, editor, The Christian Science monitor -- The blogging journalist : Travis Fox and the Mexican border stories -- Conclusion -- Afterword : "new voices" by Bob Sacha…”
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Tabla de Contenidos: “…Alexander -- God as the Educator of Humanity: Some Voices from the Syriac Tradition / Sebastian P. Brock -- Liturgy as an Educational Process in Talmudic and Medieval Judaism / Stefan C. …”

Tabla de Contenidos: “…1899""; ""9. “Listen to Our Voice ... Walk inthe Ancient Pathsâ€?: The Episcopacy and the Road to Universal Parochial Education""; ""10. …”
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Tabla de Contenidos: “…The foreclosure of dissociation withinpsychoanalysis: Phil Mollon; Voices:Carole; 2.What can auditory hallucinations tell us about the dissociative nature of personality?…”

Tabla de Contenidos: “…Frontmatter -- Preface -- Contents -- Contributors -- Primary Sources and Asian Pasts: Beyond the Boundaries of the “Gupta Period” -- Part I: Narrative Form and Literary Legacies -- Why So Many ‘Other’ Voices in the ‘Brahmin’ Mahābhārata? -- After the Mahābhārata: On the Portrayal of Vyāsa in the Skandapurāṇa -- The “Best Abode of Virtue”: Sattra Represented on a Gupta-Period Frieze from Gaṛhwa,̄ Uttar Pradesh -- The Skandapurāṇa and Bāṇa’s Harṣacarita -- Part II: Political Landscapes and Regional Identity -- Describing the Own Other: Chinese Buddhist Travelogues Between Literary Tropes and Educational Narratives -- Imperial Languages and Public Writings in Tamil South India: A Bird’s-Eye View in the Very Longue Durée -- Landscapes, Linkages, and Luminescence: First-Millennium CE Environmental and Social Change in Mainland Southeast Asia -- Sri Ksetra, 3rd Century BCE to 6th Century CE: Indianization, Synergies, Creation -- Part III: Religion, Ritual, and Empowerment -- The Meaning of the Word ārya in Two Gupta-Period Inscriptions -- Four Syllables for Slaying and Repelling: A Tibetan Vajrabhairava Practice from Recently Recovered Manuscripts of the “Lost” Book of Rwa (Rwa pod) -- Love, Unknowing, and Female Filth: The Buddhist Discourse of Birth as a Vector of Social Change for Monastic Women in Premodern South Asia -- A Natural Wonder: From Liṅga Mountain to Prosperous Lord at Vat Phu -- Index…”

Tabla de Contenidos: “…Goldthwaite -- The "Weird Al" style method : playful invention as serious pedagogy / Keith Rhodes -- When their voice is their problem : using imitation to teach the classroom dialect / J. …”

Tabla de Contenidos: “…Frontmatter i Acknowledgments v Contents ix "A Time Like No Other": The Impact of the Great War on European Anthropology 9 Continuity and Change in British Anthropology, 1914-1919 29 Doing Anthropology in Russian Military Uniform 47 Wartime Folklore: Italian Anthropology and the First World War 75 Science behind the Lines: The Effects of World War I on Anthropology in Germany 99 Laboratory Conditions: German-Speaking Volkskunde and the Great War 123 "Betwixt and Between": Physical Anthropology in Bulgaria and Serbia until the End of the First World War 141 Swords into Souvenirs: Bosnian Arts and Crafts under Habsburg Administration 169 The Experience of Borders: Montenegrin Tribesmen at War 191 Austro-Hungarian Volkskunde at War: Scientists on Ethnographic Mission in World War I 207 Large-Scale Anthropological Surveys in Austria-Hungary, 1871-1918 233 Jews among the Peoples: Visual Archives in German Prison Camps during the Great War 255 Captive Voices: Phonographic Recordings in the German and Austrian Prisoner-of-War Camps of World War I 279 AfterMath: Anthropological Data from Prisoner-of-War Camps 311 Ethnographic Films from Prisoner-of-War Camps and the Aesthetics of Early Cinema 337 After the Great War: National Reconfigurations of Anthropology in Late Colonial Times 355 List of Contributors 381 Name Index 387…”

Tabla de Contenidos: “…-- Are lifelong learning policies working for youth? Young people's voices -- Young adults' experiences of lifelong learning in the European Union -- Assessing young adults' living conditions across Europe using harmonised quantitative indicators: opportunities and risks for policy makers -- The changing meanings of lifelong learning policies: consequences for young adults and their life courses -- Telling the story: exploring lifelong learning policies for young adults through a narrative approach -- Navigating lifelong learning policies in Europe: impacting and supporting young adults' life courses -- Index…”

Tabla de Contenidos: “…The birth, growth and challenges of a new voice within the feminist scenario in Italy -- Street harassment activism in the twenty-first century -- New gender-political impulses from Eastern Europe: the case of Pussy Riot -- How a feminist activist group builds its repertoire of actions: a case study -- From feminist extravagance to citizen demand: the movement for abortion legalisation in Uruguay -- Sustainability from the bottom up: women as change agents in the Niger Delta -- Emancipating organisation(s) -- A women's NGO as an incubator: promoting identity-based associations in Nepalese civil society -- Gender democracy and women's self-empowerment: a case of Somali diaspora civil society -- The role of civil society organisations in emancipating Portuguese Roma women -- Breaking down dichotomies in the narratives of women's activism in Morocco -- Working within associations: recognition in the public space for women? …”

Tabla de Contenidos: “…-Agile Transformation: A Summary and Research Agenda -- 2nd International Workshop on Autonomous Teams -- Trends and updated Research Agenda for Autonomous agile teams: A Summary of the 2nd International Workshop at XP2019 -- Spotify Tailoring for Promoting Effectiveness in Cross-Functional Autonomous Squads -- Voices From the Teams - Impacts on Autonomy in Large-Scale Agile Software Development Settings -- Exploring the challenges of integrating data science roles in agile autonomous teams -- The Influence of Culture and Structure on Autonomous Teams in Established Companies -- Agile autonomous teams in complex organizations -- Earn Your Wings: A Novel Approach to Deployment Governance -- 7th International Workshop on Large-Scale Agile -- Future Trends in Agile at Scale: A Summary of the 7th International Workshop on Large-Scale Agile Development -- SAFe Adoptions in Finland: A Survey Research -- Comparing Scaling Agile Frameworks Based on Underlying Practices -- Finnish Large-Scale Agile Transformations: A Survey Study -- Changes Over Time in a Planned Inter-Team Coordination Routine -- Technical-, Social- and Process Debt in Large-Scale Agile: an exploratory case-study -- Doctoral Symposium -- Coordination in Large-Scale Agile Software Development -- Panels -- Security and Privacy -- Agile Manifesto – Impacts on Culture, Education, and Software Practices -- Business Agility -- Agile: The Next 20 Years…”

Tabla de Contenidos: “…Middle East Policy; Organization of This Report; Chapter Two: Impact of the Arab Uprisings on Artistic Freedom: Egypt as a Case Study; Legal Framework for Censorship; Crowding Out Independent Voices; Self-Censorship and Economic Incentives; Early Signals from Egypt's New Authorities; Egypt's Artist Community; Portability of Egypt to Other Arab Countries; Conclusion…”

Tabla de Contenidos: “…Introducing Group Cognition in Virtual Math Teams -- A Chat About Chat -- The VMT Vision -- Mathematical Discourse as Group Cognition -- Interactional Methods and Social Practices in VMT -- From Individual Representations to Group Cognition -- Studying Group Cognition in Virtual Math Teams -- The Sequential Co-Construction of the Joint Problem Space -- The Organization of Graphical, Narrative and Symbolic Interactions -- Question Co-Construction in VMT Chats -- Resolving Differences of Perspective in a VMT Session -- Studying Group Discourse in Virtual Math Teams -- Representational Practices in VMT -- Student and Team Agency in VMT -- Group Creativity in VMT -- Inscriptions, Mathematical Ideas and Reasoning in VMT -- Reading’s Work in VMT -- Designing the VMT Collaboration Environment -- The Integration of Dual-Interaction Spaces -- Designing a Mix of Synchronous and Asynchronous Media for VMT -- Deictic Referencing in VMT -- Scripting Group Processes in VMT -- Helping Agents in VMT -- Representing Group Interaction in VMT -- Thread-Based Analysis of Patterns in VMT -- Studying Response-Structure Confusion in VMT -- A Multidimensional Coding Scheme for VMT -- Combining Coding and Conversation Analysis of VMT Chats -- Polyphonic Inter-Animation of Voices in VMT -- A Model for Analyzing Math Knowledge Building in VMT -- Conceptualizing Group Cognition in VMT -- Meaning Making in VMT -- Critical Ethnography in the VMT Project -- Toward a Science of Group Cognition…”

Tabla de Contenidos: “…Trends and Issues in Learning, Design, and Technology -- Understanding School Leaders’ Role in Teachers’ Adoption of Technology Integration Classroom Practices -- Issues and Trends in Instructional Technology: Growth and Maturation of Web-Based Tools in a Challenging Climate; Social Networks Gain Educators’ Attention -- Rapid Prototyping for Designing and Delivering Technology-Based Lessons -- Theory-Based Evaluation of Instruction: Implications for Improving Student Learning Achievement in Postsecondary Education -- Developing Technology Fluency in Community Practice: Exploration of the “Paintbrush” Metaphor -- The Instructional and Learning Technologies Department (ILT) in the College of Education, Sultan Qaboos University -- Learning with Technology: Learner Voice and Agency -- Trends in Performance Improvement: Expanding the Reach of Instructional Design and Technology -- Trends and Issues in Library and Information Science -- School Library Media Specialists and School Counselors: Collaborative Partners to Expand Distance Education Opportunities for High School Students -- The Role of the School Library Media Center Program in the Education and Prevention of Cyberbullying -- E-Government, Government Documents, and School Libraries -- Leadership Profiles -- Jerrold Kemp: Designing Effective Instruction -- W. …”

Tabla de Contenidos: “…James Baker -- Digital public history in the library : developing the Lowcountry Digital History Initiative at the College of Charleston / Mary Battle, Tyler Mobley, and Heather Gilbert -- Curating menus : digesting data for critical humanistic inquiry / Katherine Rawson -- Many voices, one experiment : building toward generous interfaces for oral history -- Collections with mapping the Long Women's Movement / Seth Kotch -- The center that holds : developing digital publishing initiatives at the Emory Center for Digital Scholarship / Sarah Melton -- Co-piloting a digital humanities center : a critical reflection on a libraries-academic partnership / Brian Rosenblum and Arienne Dwyer -- Advancing digital humanities at CU-Boulder through evidence-based service design / Thea Lindquist, Holley Long, and Alexander Watkins -- A collaborative approach to urban cultural studies and digital humanities / Benjamin Fraser and Jolanda-Pieta van Arnhem -- Fostering assessment strategies for digital pedagogy through faculty-librarian collaborations : an analysis of student-generated multi-modal digital scholarship / Harriett E. …”

Tabla de Contenidos: “…Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- Acknowledgments -- Introduction -- Methodology -- Defining Podcasting -- Transmedia Distinction -- Podcasting as a Medium -- Liveness -- Intimacy -- Roadmap -- 1 Touching Podcasts: Recognition, Eroticism, and the Haptics of Sound -- Physically Close -- "She is Breathing Out into You": Within the Wires' Queer Eroticism -- Time, Touch, and Roland Barthes' Recognition -- Attention, Engagement, and Presence -- Monetizing Intimate Repetition -- Love and Patronage -- "Intimacy Curdles into Invasiveness": Disgust and the Affect of Bad Intimacy -- Conclusion -- 2 Chatcast Liveness: Temporalities of Parasocial Reciprocity -- Making Podcasts at Home and the Intimacy of Domesticity -- Parasocial Liveness -- Seriality, Conversation, and Monetization -- Niche Community and an Audience of One -- Fundraising, or "Giving Back to Your Podcast Pals" -- Conclusion -- 3 "You Can Even Sleep with Them if You Want To": Participatory Culture, Worldbuilding, and Integrating into Daily Life -- Everyday Listening -- Hello from the Magic Tavern: Improvising a Live Secondary World -- Live Transmedia Presence -- Monetizing Participatory Liveness -- Conclusion -- 4 Intimacy in the American National Imaginary -- The Nation in Homogeneous Empty Time -- Temporalities of National Recognition -- Aural Basking: Creating a National Presence -- Recognition and Liveness in Imagining the Nation -- Voice, Place, and Authority -- Intimate Communities and the Nation -- Conclusion -- 5 Conclusion -- Index…”