Tabla de Contenidos: “…Chapter 11: The Seven Management ToolsChapter 12: Other Quality Tools for Root Cause Analysis; Chapter 13: Exploratory Data Analysis; Chapter 14: Customer Quality Issues; References; Appendix 1: Using the Tool Kit; Appendix 2: Terminology; Back Cover…”

Tabla de Contenidos: “…Introduction/reflections -- Authors -- Introduction to the PROACT root cause analysis (RCA) work process -- Introduction to the field of root cause analysis -- Creating the environment for RAC to succeed: the reliability performance process (TRPP) -- Failure classification -- Opportunity analysis: "mindfulness" -- Asset performance management systems (APMS): automating the opportunity analysis process -- Preserving event data -- Ordering the analysis team -- Analyzing the data: introducing the PROACT logic tree -- Communicating findings and recommendations -- Tracking for bottom-line results -- The role of human error in root cause analysis: understanding human behavior -- Do human performance "learning teams" make RAC obsolete? …”