“…This best-selling comprehensive text is aimed at readers with little or no programming experience. …”

“…This self-paced learning guide, which includes a companion CD jam-packed with practical media files, takes readers step-by-step through essential, real-life tasks for home and office that cover all aspects of iWork '08. …”

“…This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service…”

“…With plenty of screenshots to guide users along the way, respected author Chris Fehily takes readers through Vista's breakthrough capabilities, including its new user interface, Sidebar, Internet Explorer, Media Player, anti-spyware, Mail, SideShow, and photo-sharing capabilities; as well as all the new enhancements included in the Service Pack 1 update. …”

“…This book provides practical advice on the creation and use of job aids and is written specifically for those who have little or no experience in developing job aids. Readers will find dozens of real world examples from building simple, but effective checklists to translating complex and confusing guideline documents to understandable and effect step-by-step directions anyone can follow. …”

“…This book serves both as an introduction for those new to Cleanroom and as a reference guide for the growing practitioner community. Readers will discover a proven way to raise both quality and productivity in their software-intensive products, while reducing costs. …”

“…The book now also includes practical advice on how to use CMMI in tandem with other approaches, including Six Sigma and Lean, as well as new and expanded guidance on preparing for, managing, and using appraisals. Written so that readers unfamiliar with model-based process improvement will understand how to get started with CMMI, the book offers insights for those more experienced as well. …”

“…A highly visual look at major investment opportunities from the minds at Bloomberg The essential guide for anyone trying to get a handle on the fundamentals of investing, the Bloomberg Visual Guide to Financial Markets distills 30 years of Bloomberg expertise into one straightforward, easy-to-read volume. The book teaches readers about three basic investment options-governments, companies, and real assets, including gold and other commodities-and offers valuable insights into money-market securities, bonds, stocks, derivatives, mutual funds, exchange-traded funds, and alternati…”

“…“What Kevvie Fowler has done here is truly amazing: He has defined, established, and documented SQL server forensic methods and techniques, exposing readers to an entirely new area of forensics along the way. …”

“…This practical, approachable coverage guides readers through all facets of working with Visio 2010, and adds coverage on new features and capabilities including: Visio's brand-new Ribbon interface, Live Preview, Auto size, align and adjust, Containers, status bar navigation tools, and data graphics legends. …”

“…Using a simple demo application as an example, this Wrox Blox shows how easy it is to get started with NHibernate and build your DAL in minutes instead of hours. Readers will also see how the POCO pattern enables you to keep your DAL as unobtrusive as possible as well as being interchangeable for future DAL implementations. …”

“…Throughout the book, the authors focus on the features and benefits of each technology, giving readers a well-rounded education in current web development tools and techniques. …”

“…Opportunities abound-the trick is knowing where to look and what to expect. Whether readers are interested in trying jobs they've long dreamed of doing, or just want something with flexible hours that brings in…”

“…Cody's Collection of Popular SAS Programming Tasks and How to Tackle Them presents often-used programming tasks that readers can either use as presented or modify to fit their own programs, all in one handy volume. …”

“…This new title from ASTD follows the successful Training Basics methodology of instructing novice practitioners on best practice in a specific topic area—in this case—Technical Training. Readers will learn how to create and launch successful technical training programs, work productively with SMEs, as well as resolve many of the common technical training program challenges…”

“…A follow-up to RFF‘s popular America‘s Renewable Resources (1990), Perspectives on Sustainable Resources in America updates readers about the current challenges involved in managing America‘s natural resources, especially in light of the increasing emphasis on sustainability and ecosystem approaches to management. …”

“…In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge and expand their treatment of social marketing, web metrics, and brand equity. They also give readers new systems for organizing marketing metrics into models and dashboards that translate numbers into management insight…”

“…Author Simon Morton shares his unique Presentation Optimization methodology and takes readers on a journey of evolution and revolution to discover what makes an effective presentation (and you may be surprised to know that great design is the last thing you need to worry about). …”

“…Helpful sections cover: • Networking and social media tips for PMs, including the best professional organizations, virtual groups, and podcast resources • The formulas PMs need to know, plus a template to help certification candidates prepare and self-test for their exams • Quick study sheet for the processes covered on the PMP® exam • Key changes in PMBOK® Guide, Fifth Edition, for readers familiar with earlier versions who want “the skinny” on the new version. …”

“…The language of IDEF0 is the analyst's means of describing the activities of an enterprise to other analysts, readers, enterprise management and staff, and others. …”