“…The innovations outlined are described in sufficient detail for the reader to implement them in their own practice…”

Tabla de Contenidos: “…-- Values -- Research -- Notes to the Reader -- 1 Trust -- Trust Employees -- Trust from Customers -- Hiring -- Onboarding -- Reinforcing the Culture -- Find Your Own Way -- Empowerment -- Inverted Pyramid -- Trust Among Customers -- Return Policy -- Quality Center -- The Tire Story -- 2 Respect -- Respect for the Culture -- Respecting Colleagues -- Respecting Customers -- Beyond Sales -- Recognition -- 3 Loyalty -- A Career or a Launching Pad -- Diversity -- Leadership Model -- Best Places to Work -- A (Bob) Love Story -- Customer Loyalty/Sell a Relationship -- Customer Loyalty to a Salesperson -- Stories of Loyalty -- Vendor Loyalty -- 4 Awareness -- "Heads-Up" Service -- Managers' Roles -- Making Memories -- Measure Both Feet -- Everyone Is in Customer Service -- The Diamond Story -- 5 Humility -- Don't Be Cocky -- Starting at the Bottom -- Servant Leadership and the Inverted Pyramid -- What Nordstrom Owes to Its Employees -- New Markets -- Humility -- The Honest Truth -- Accessibility -- 6 Communication and Collaboration -- Communicate, Communicate, Communicate -- Shared Leadership -- Face-to-Face Communication -- Hearing and Listening -- Collaboration: Teamwork -- Social Media: Communicating with Customers -- 7 Competition and Compensation -- Commissions -- Top Performers -- Customer Service and Commission Selling -- Cross-Selling -- Other Compensation -- Team Contests -- Teamwork -- 8 Innovation and Adaptation -- Customer Obsessed and Digitally Enabled -- A Legacy of Innovation and Adaptation -- Product Diversification -- What's Next?…”

“…In addition, practice problems are designed to ensure that the reader understands the concepts and can apply them using real data. …”

“…The authors outline the different fields of the "Practical Skills Therapeutic Education" method, which includes developing practical skills, learning the ecology of the farm and understanding therapeutic education, holistic care, health and self-leadership. Taking the reader on a tour of Ruskin Mill's many extraordinary provisions across Britain, and going deeper in conversation with its founder, Aonghus Gordon, this book is an outstanding story of creative thinking in an age of narrow focus on classrooms and written examinations, presenting a transformative perspective on education and care. …”

“…This book explores ways the reader can live their life, engage with cultural change, and engage with policy making, to build that world. …”

“…It comes replete with learning goals, exercises and solutions, and an optional experimental component, making this text readily adoptable for both the classroom and the undergraduate lab. The book takes the reader on a lively and engaging tour through topics at the forefront of current science, including photons, quantum numbers, atomic energy levels, some different spectroscopy techniques, electronic structure, atomic notation, angular momentum, hyperfine structure, isotope shifts, the strong force, an introduction to the Standard Model of Particle Physics, and more. …”

“…Providing a data-driven and ethically-based method for the examination of arguments in the public sphere, this ground-breaking book:Highlights how the reader can evaluate arguments from points of view other than their own;Demonstrates how digital tools can be used to generate 'ethical subjectivities' from large numbers of dissenting voices on the world-wide-web;Draws on ideas from posthumanist philosophy as well as from Jacques Derrida, Gilles Deleuze and Félix Guattari for theorising these subjectivities;Showcases a critical deconstructive approach, using different corpus linguistic programs such as AntConc, WMatrix and Sketchengine.Posthumanism and Deconstructing Arguments is essential reading for lecturers and researchers with an interest in critical discourse studies, critical thinking, corpus linguistics and digital humanities…”

“…The iPod makes an excellent book reader, capable of scrolling through recipes, driving directions, and even Web pages. iPod as GameBoy . …”

“…This self-paced learning tool takes readers step-by-step through practical, real-word projects, teaching all aspects of iWork '06. …”

“…From setting up your eMailbox and using your iPad as an eReader to finding the best iPad apps and using voice commands, it covers everything you need to squeeze all the value out of your portable device. …”

“…This one-of-a-kind book also includes: New discussions on interest rate derivatives, bonds with embedded options, mutual funds, ETFs, pension plans, financial macroeconomics, orders and exchanges, and Excel functions for finance Supplementary materials to enhance the reader's ability to apply the material contained within A foundational exploration of interest rates and the time value of money Fundamentals of Financial Instruments is the ideal resource for business school students at the undergraduate and graduate levels, as well as anyone studying financial management or the financial markets. …”

“…They have elements of Linux (for the underlying PC machine), IBM z/Architecture® (for the core zPDT elements), System z I/O functions (for emulated I/O devices), z/OS (the most common System z operating system), and various applications and subsystems under z/OS. The reader is assumed to be familiar with general concepts and terminology of System z hardware and software elements, and with basic PC Linux characteristics. …”

Tabla de Contenidos: “…The Letter and the Novel; The Letter and the Epistolary Novel; The Reader of a Collection of Correspondence…”

“…Given its prolific dissemination, it seems reasonable to ask whether this fourth and final publication will offer the reader anything new. This book is certainly different from previous publications in several respects. …”

“…Meeting the Standards in Primary ICT is split into three sections which will: help assess the readers' ICT skills, knowledge and understanding discuss ways of incorporating ICT for teaching across the primary curriculum help the reader to think about ICT and their own professional learning and development. …”

“…In addition to the analysis of the Napoleonic divorce law, the reader is provided with a fully comprehensive description of parties as well as courts and officials involved in divorce proceedings, their course and the grounds for divorce…”

“…This book will take the reader beyond the syntax of C# to using and understanding the CLR to build secure, maintainable, and high performance applications…”

“…This book differs from the competition in that it provides examples and scenarios making it very easy for the reader to learn complicated tasks. It gives them everything they need for the commonly used tasks in a simple to understand manner. …”

“…Kruse and Heiser walk the reader through the complete forensics process—from the initial collection of evidence through the final report. …”

“…An Introduction to Corporate Finance provides the reader with a complete overview of Corporate Finance from perspective of the investment Banker. …”