“…Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! …”

“…What You Will Learn Introduce yourself to the RESTful software architectural style and the REST API design principles Make use of the JSR 353 APIs and Jackson API for JSON processing Build portable RESTful web APIs, making use of the JAX-RS 2.0 API Simplify API development using the Jersey extension APIs Secure your RESTful web services with various authentication and authorization mechanisms Get to grips with the various metadata solutions to describe, produce, and consume RESTful web services Understand the design and coding guidelines to build well-performing RESTful APIs See how the role of RESTful web services changes with emerging technologies and trends In Detail REST (REpresentational State Transfer) is a simple yet powerful software architecture style to create scalable web services and allow them to be simple, lightweight, and fast. …”

“…What You Will Learn Interact with a social media platform via their public API with Python Store social data in a convenient format for data analysis Slice and dice social data using Python tools for data science Apply text analytics techniques to understand what people are talking about on social media Apply advanced statistical and analytical techniques to produce useful insights from data Build beautiful visualizations with web technologies to explore data and present data products In Detail Your social media is filled with a wealth of hidden data ? unlock it with the power of Python. Transform your understanding of your clients and customers when you use Python to solve the problems of understanding consumer behavior and turning raw data into actionable customer insights. …”

“…Explore every nook and cranny of the Android OS to modify your device and guard it against security threats About This Book Understand and counteract against offensive security threats to your applications Maximize your device's power and potential to suit your needs and curiosity See exactly how your smartphone's OS is put together (and where the seams are) Who This Book Is For This book is for anyone who wants to learn about Android security. …”

“…The companion DVD contains a powerful Pearson IT Certification Practice Test engine that enables you to focus on individual topic areas or take a complete, timed exam. …”

“…Coupled with a multiplayer server powered by Spigot, you can customize the game even more! …”

“…Master the fundamentals of Gradle using real-world projects with this quick and easy-to-read guide About This Book Write beautiful build scripts for various types of projects effortlessly Become more productive by harnessing the power and elegance of the Gradle DSL Learn how to use Gradle quickly and effectively with this step-by-step guide Who This Book Is For This book is for Java and other JVM-based language developers who want to use Gradle or are already using Gradle on their projects. …”

“…Unreal Engine Game Development Blueprints helps you unleash the real power of Unreal by helping you to create engaging and spectacular games. …”

“…This book will help you set aside the basics of service-oriented systems through your first Apache Thrift-powered app. Then, progressing to more complex examples, it will provide you with tips for running large-scale applications in production environments. …”

“…Create and manage unique Minecraft 1.9 configurations with their own versions, worlds, resource packs, and profiles Automatically mass-produce sugar cane, melons, wheat, and more Supercharge mining operations to excavate infinite amounts of obsidian Take control of the mayhem with mob farms: mass-produce your own zombies, spiders, creepers, and skeletons Craft amazing armor, weapons, and tools Build in any style that inspires you: medieval, Victorian, Viking, Japanese, modern, suburban, you name it Create natural-looking terrain and trees, decorate with 2D pixel art, and build 3D statues Construct smarter, more efficient power and transportation systems Assemble amazing redstone circuitry with Monostable and Redpower 2 Generate massive resources with gigantic oil refineries and quarries Create and share exciting adventure maps and learn the secrets of CommandBlocks Export your greatest adventures to YouTube, Vimeo, or HD video Stephen O’Brien is author of the mega-bestselling The Ultimate Player’s Guide to Minecraft as well as many other books. …”

“…This limitation can be addressed by organizing and publishing data, using powerful formats that add structure and meaning to the content of web pages and link related data to one another. …”

“…This will introduce you to many powerful and new selectors. You will then move on to JavaScript. …”

“…An example-based practical guide to get you up and running with Unity 5.x About This Book The most updated resource on Unity 5.x with comprehensive discussion on all the new features of Unity 5.x Understand the core concepts surrounding Unity5 game development with this power-packed hands-on guide Brush up your existing game development skills and create games that have a brilliant gameplay using the excellent examples from this book Who This Book Is For The ideal target audience for this book would be game developers. …”

“…What You Will Learn Navigate the Drupal 8 Admin interface Build custom block layouts with reusable and fieldable blocks Create subthemes based on the Bartik and Classy base themes Construct a responsive theme with Twitter Bootstrap Work with the new Twig PHP templating engine Configure Drupal for Twig debugging Enable preprocessing of Twig variables Develop a theme from scratch following a step-by-step project outline In Detail Drupal 8 is an open source content management system and powerful framework that helps deliver great websites to individuals and organizations, including non-profits, commercial, and government around the globe. …”

“…Quick solutions to common programming problems with the latest features of C# 7.0, .NET Core 1.1, and Visual Studio 2017 About This Book Easy-to-follow recipes to get you up-and-running with the new features of C# 7 and .NET Core 1.1 Practical solutions to assist you with microservices and serverless computing in C# Explore the new Visual Studio environment and write more secure code in it Who This Book Is For The book will appeal to C# and .NET developers who have a basic familiarity with C# and the Visual Studio 2015 environment What You Will Learn Writing better and less code to achieve the same result as in previous versions of C# Working with analyzers in Visual Studio Working with files, streams, and serialization Writing high-performant code in C# and understanding multi-threading Demystifying the Rx library using Reactive extensions Exploring .Net Core 1.1 and ASP.NET MVC Securing your applications and learning new debugging techniques Designing and building a microservice architecture Using Azure and AWS for serverless computing with C# In Detail C# has recently been open-sourced and C# 7 comes with a host of new features for building powerful, cross-platform applications. This book will be your solution to some common programming problems that you come across with C# and will also help you get started with .NET Core 1.1. …”

“…By the end of this book, you'll be fully equipped to build powerful, scalable Cassandra database layers for your applications. …”

“…You will learn the new features of Java 9 quickly and experience a simple and powerful approach to software development. You will be able to use the Java runtime tools, understand the Java environment, and create Java programs. …”

“…Construct a Twitter app by exploring the advanced bootstrap components like Breadcrumbs, Pagination, Media objects, and so on Combine the power of JavaScript with your Bootstrap app for more functionality Create a Dashboard web app using Bootstrap's JavaScript plugins Learn the difference between Bootstrap's version 3 and 4 of the framework Extend your knowledge on Bootstrap's external plugins, their incorporation and usage In Detail Bootstrap is a free, open source collection of tools that helps developers create websites or web applications. …”

“…Whether you intend to run a home office consisting of Linux nodes or a rollout of a Linux network within your organization, this book is a great fit for those that desire to learn how to manage networked systems with the power of Linux. What You Will Learn Install and configure the Debian and CentOS systems Set up and configure file servers Administer networked nodes remotely Discover how to monitor system performance for peak health Configure network services such as DNS and DHCP Host HTTP content via Apache Troubleshoot Linux networking issues In Detail Linux is everywhere. …”

“…You’ll learn: • The real secrets of how the pros retouch portraits • How to unlock the power of layers (you’ll be amazed at how easy it is!) …”