Tabla de Contenidos: “…-- Opportunities to Use Learning Technologies -- When Designing Training -- Before Training -- During Training -- After Training -- While Building a Practitioner Community -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 8 DELIVERING YOUR CUSTOMER SERVICE WORKSHOP: BE A GREAT FACILITATOR -- The Learning Environment -- Program Preparation Checklist -- Participant Materials -- Handouts -- Presentation Slides -- Workbooks and Journals -- Videos -- Toys, Noisemakers, and Other Props -- Facilitator Equipment and Materials -- A Strong Start: Introductions, Icebreakers, and Openers -- Feedback -- Role Plays -- Participant Presentations -- Ball Toss -- Journaling -- Responding to Questions -- Training Room and Participant Management -- A Word About Dealing With Difficult Participants -- An Unforgettable End -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 9 EVALUATING WORKSHOP RESULTS -- Levels of Measurement…”

“…Although there is a good body of work in the literature, there is still a great need for electric and hybrid vehicle teaching materials. …”

Tabla de Contenidos:

“…Imagine having navigated all of life's personal milestones against the backdrop of the Jazz Age, the Great Depression, two Wo…”

Tabla de Contenidos: “…-- Opportunities to Use Learning Technologies -- When Designing Training -- Before Training -- During Training -- After Training -- While Building a Learning Community -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 8 DELIVERING YOUR TIME MANAGEMENT WORKSHOP: BE A GREAT FACILITATOR -- The Learning Environment -- Program Preparation Checklist -- Participant Materials -- Handouts -- Presentation Slides -- Workbooks and Journals -- Videos -- Toys, Noisemakers, and Other Props -- Facilitator Equipment and Materials -- A Strong Start: Introduction, Icebreakers, and Openers -- Feedback -- Role Plays -- Participant Presentations -- Ball Toss -- Journaling -- Responding to Questions -- Training Room and Participant Management -- A Word About Dealing With Difficult Participants -- An Unforgettable End -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- 9 EVALUATING WORKSHOP RESULTS -- Levels of Measurement -- Level 1: Measuring Participant Reactions -- Level 2: Measuring the Extent to Which Participants Have Learned -- Level 3: Measuring the Results of Training Back on the Job -- Level 4: Measuring the Organizational Impact of Training -- Return on Investment -- Reporting Results -- The Bare Minimum -- Key Points -- What to Do Next -- Additional Resources -- SECTION III: POST-WORKSHOP LEARNING…”

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“…If you are new to network security, don't put this book back on the shelf! This is a great book for beginners and I wish I had access to it many years ago. …”

“…This best selling title is guaranteed to be a great resource for any training professional…”

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“…There's a great deal of excitement surrounding the use of Linux in embedded systems -- for everything from cell phones to car ABS systems and water-filtration plants -- but not a lot of practical information. …”

“…But it's not as simple as picking up a microphone-at least, not if you want great results. So pick up Expert Podcasting Practices For Dummies instead, and discover the secrets of producing professional podcasts! …”