Tabla de Contenidos: “…With a contribution on The mosaics of the Dome of the Rock i Jerusalem and of the Great Mosque in Damascus / by Marguerite Gautier-Van Berchen. - VI, 373-684 p. : il…”

Tabla de Contenidos: “…Living history, making history -- Growing up in golden Athens -- The world's first democracy -- The roots of a war -- A war begins -- The great plague -- The end of a career -- A disastrous expedition -- Return to Athens…”

Tabla de Contenidos: “…I : Economics and social policy : a brief essay on the advantages and disadvantages which respectively attend France and Great Britain with regard to trade. Reflections on the expediency of opening the trade to Turky. - 1 vol. …”

Tabla de Contenidos: “…The Merchant and the Alchemist's Gates -- Exhalation -- What's Expected of Us -- The Lifecycle of Software Objects -- Dacey's Patent Automatic Nanny -- The Truth of Fact, the Truth of Feeling -- The great Silence -- Omphalos -- Anxiety Is the Dizziness of Freedom -- Story Notes -- Acknowledgments…”

Tabla de Contenidos: “…Preface -- Thanks -- Imperative 1: find and retain quality people -- Recruit creatively and hire carefully -- Keeping your best and brightest -- Why customer satisfaction isn't enough -- Listening is a contact sport -- A complaining customer is your best friend -- Little things mean a lot -- Learning from lost customers -- The power of a service strategy -- Getting your vision down on paper -- Service standards build consistency -- Effort : the achilles heel of customer experience -- Making service delivery processes "happy" -- Measure and manage from the customer's point of view -- Serving online : when clicks replace bricks -- Add magic : creating the unpredictable and unique -- Make recovery a point of pride -- Start on day one (when their hearts and minds are malleable) -- Training creates competence, confidence and commitment to customers -- Thinking and acting like a coach -- Fostering responsible freedom -- Removing the barriers to empowerment -- Inspiring passion for the customer -- Recognition and reward: fueling the fires of service success -- Feedback : breakfast, lunch and dinner of champions -- The art of interpersonal feedback -- Incenting great service -- Celebrate success -- Great service leaders foster trust -- Great service leadership in action -- Index -- About the authors…”

Tabla de Contenidos: “…Wisdom on the way of science : Christian theology and the universe of sciences according to St. Albert the Great / Ludger Honnefelder -- Fides et ratio als Erkenntnisprinzipien der Theologie bei Albertus Magnus / Maria Burger -- Why does Albert the Great criticize Averroes' theory of the possible intellect? …”

Tabla de Contenidos: “…Cover; Part I: Context; Part II: Text; A. The Syncretistic Great Tradition; Section I: The Mainstream; Section II: The Muslim ""Vaisnav"" Lyrical Literature; B. …”
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