Tabla de Contenidos: “…1: The keys to success -- Why etiquette matters -- The ethical you -- Dress and grooming -- 2: At the workplace -- You and your coworkers -- You and your workplace -- You and your supervisors -- Women and men together--and other personal matters -- The smart manager -- Hosting, attending, and speaking at the perfect meeting -- Telecommuting and the home office -- 3: Rising to the occasion -- Pleasing the customer -- Business gifts -- Business events -- Table manners: navigating the meal -- Decoding the table setting -- 4: Communication -- The good conversationalist -- On the telephone -- The good writer -- Communicating electronically -- 5: On the road--here and abroad -- The thoughtful traveler -- Conventions, trade shows, and other off-site events -- Doing business in another country -- Adjusting your cultural lens -- 6: The job applicant -- The job search -- Résumés and application letters -- The job interview…”

Tabla de Contenidos: “…Introduction: How we think about the impact of what we do is more important than focusing on what we do -- 1 "I am an evaluator of my impact on teacher/student learning" -- 2 "I see assessment as informing my impact and next steps" -- 3 "I collaborate with my peers and my teachers about my conceptions of progress and my impact" -- 4 "I am a change agent and believe all teachers/students can improve" -- 5 "I strive for challenge rather than merely 'doing my best'" -- 6 "I give and help students/teachers understand feedback and I interpret and act on feedback given to me" -- 7 "I engage as much in dialogue as in monologue" -- 8 "I explicitly inform teachers/students what successful impact looks like from the outset" -- 9 "I build relationships and trust so that learning can occur in a place where it is safe to make mistakes and learn from others" -- 10 "I focus on learning and the language of learning" -- Conclusion Mindframes: Successful School Leaders' Why…”

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