“…The book examines all of the key aspects of the banking and financial services industry, highlighting both global and Indian applications; it includes three new chapters to address contemporary issues, and provides revised and updated material in all the other chapters; explains concepts through case studies on organisations such as Barclays Bank, Corporation Bank, South Indian Bank, and the State Bank of India. It also includes pedagogical features such as chapter objectives, chapter-end summaries, chapter-end questions, solved problems, illustrations, additional topics for further research, and boxes that present examples and cases…”

Tabla de Contenidos: “…References -- 4 Artificial Intelligence and Machine Learning: Discovering New Ways of Doing Banking Business -- Structure of the Chapter -- 4.1 Introduction -- 4.2 AI in the Banking Sector: Where It Works and What For -- 4.2.1 AI and Customer Service -- 4.2.1.1 Chatbots -- 4.2.1.2 AI and Personalized Banking -- 4.2.1.3 Smart Wallets -- 4.2.1.4 Voice Assisted Banking -- 4.2.1.5 Robo Advice -- 4.2.1.6 AI Backed Blockchain for Expedite Payments -- 4.2.2 AI and Magnifying Efficiency of Banks -- 4.2.2.1 Determining Credit Scoring and Lending Decisions -- 4.2.2.2 AI and CRM -- 4.2.3 Magnifying Security and Risk Control -- 4.2.3.1 Detection and Prevention of Financial Fraud -- 4.2.3.2 Reducing Money Laundering -- 4.2.3.3 Cybersecurity -- 4.2.3.4 AI: Managing and Controlling Risk -- 4.3 AI Applications in Indian Banks: Some Selected Examples -- 4.3.1 State Bank of India -- 4.3.2 HDFC Bank -- 4.3.3 Axis Bank -- 4.3.4 Punjab National Bank -- 4.4 AI and its Impact on Banks' KPIs -- 4.4.1 Impact of AI on Profitability -- 4.4.2 Impact of AI on Productivity and Efficiency of Banks -- 4.4.3 Impact of AI on Improved Customer Satisfaction -- 4.4.4 AI Helps in Offering Innovative and Tailor-Made Services -- 4.4.5 AI Helps in Reducing Customer Attrition -- 4.4.6 Impact of AI on Overall Performance -- 4.5 Conclusion and Future of AI -- References -- 5 Analysis and Comparison of Credit Card Fraud Detection Using Machine Learning -- 5.1 Introduction -- 5.2 Related Work -- 5.3 Proposed Method -- 5.4 Results -- 5.5 Conclusion and Future Scope -- References -- 6 Artificial Intelligence for All: Machine Learning and Healthcare: Challenges and Perspectives in India -- 6.1 Introduction -- 6.2 Healthcare in India: Challenges -- 6.3 Frameworks in Health must consider Missingness -- 6.3.1 Wellsprings of Missingness Must Be Painstakingly Comprehended…”