Tabla de Contenidos: “…Chapter 7 A Gap in the Skyline -- Chapter 8 An Invisible Web -- Chapter 9 Treasure Hunt in Dumbo -- Chapter 10 An Unrefusable Offer -- Chapter 11 The Woes of Winter -- Chapter 12 They're All Traders -- Chapter 13 Arrivederci, New York -- Chapter 14 Shaker Heights -- Chapter 15 Pictures From an Exhibition -- Chapter 16 But We're Only Just Getting Started -- Chapter 17 Spring Awakening -- Chapter 18 Stuck in the Middle -- Systemic Organization -- New Marketing and New Products -- Quality -- Synchronization -- From Hierarchy to System -- Chapter 19 Counterpoint…”