“…Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough , this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. …”

“…Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough , this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. …”

“…Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum…”

Tabla de Contenidos: “…Machine generated contents note: Introduction: Helping You Thrive On "Blowtorch-On-The-Belly" Questioning Part One: The Tools You Need 1 Winning Answers Every Time 2 Crafting the Right Message to Underpin Every Answer 3 Harnessing the Power of Stories 4 Finding Out in Advance - Then Planning For It 5 The First Golden Formula: Simple as ABCDE 6 The Second Golden Formula: What to Say When Something Goes Seriously Wrong 7 Maximising the Impact of Your Examples and Stories 8 Getting Your Performance Right 9 Conveying Your Answers to Different Personality Types Part Two: Using Your New Tools 10 Great Answers for Prospects 11 Great Answers During Price Negotiations 12 Great Answers for Clients 13 Great Answers in Those Nerve-Wracking Career Interviews 14 Great Answers for Your Boss and Other Colleagues 15 Great Answers in Presentations, at Events and in Meetings 16 Shining Out in Media Interviews and at Public Grillings Ongoing Enhancement: Great Answers in Your Inspirational Future About the Author Acknowledgements Index…”

Tabla de Contenidos: “…-- In Drills and Bursts -- Rubber Hatchets -- I'm Saying If -- I'm Saying When -- Do You Want to Save Changes? -- As a Matter of Spite -- Keeping It Out -- Words for Later -- And Also It Goes Back to That Whistle -- They'll Eat My Irises -- Or What -- The Image Lasts All the Way Across -- Afterword: Gretta's Alternative Twelve Steps to Sobriety -- Acknowledgments…”

“…Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? …”

Tabla de Contenidos: “…-- How and why to keep smiling -- The real meaning of "networking" may surprise you -- What to say when your work is praised -- Give positive feedback in smart ways -- Get over your fear of looking like a suck up -- Invent games to generate power and direction -- Be prepared with clever ways to brag -- Get the "it" factor : create "presence" -- To make a career shift, start with one grain of sugar -- How to take a career side step, one sugar grain at a time -- Those annoying speech habits may cost you -- Does your calendar support your success? …”

“…This no-nonsense, highly practical and outcome focussed guide to the whole process of job hunting takes you right from the planning stages through writing your CV, flying through aptitude tests, being interviewed on the phone and online, to what to do and say when you finally get the offer you’ve been hoping for. …”

“…This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. …”

Tabla de Contenidos: “…Jeffers -- Remembering to forget: Northern Irish fiction after the troubles / Neal Alexander -- What do I say when they wheel out their dead?: The representation of violence in Northern Irish art / Shane Alcobia-Murphy…”

Tabla de Contenidos: “…-- "People are Plastic": Jack Vance and the Dilemma of Cultural Relativism -- 7 Introduction SF Authors Really Mean what they Say -- Alternate Historians: Newt, Kingers, Harry and Me -- 8 Introduction A Revealing Failure by the Critics -- Kingsley Amis's Science Fiction and the Problems of Genre -- 9 Introduction A Glimpse of Structuralist Possibility -- The Golden Bough and the Incorporations of Magic in Science Fiction -- 10 Introduction Serious Issues, Serious Traumas, Emotional Depth -- The Magic Art and the Evolution of Words: Ursula Le Guin's "Earthsea" Trilogy -- SF and Politics -- 11 Introduction A First Encounter with Politics -- The Cold War in Science Fiction, 1940-1960 -- 12 Introduction Language Corruption, and Rocking the Boat -- Variations on Newspeak: The Open Question of Nineteen Eighty-Four -- 13 Introduction Just Before the Disaster -- The Fall of America in Science Fiction -- 14 Introduction Why Politicians, and Producers, Should Read Science Fiction -- The Critique of America in Contemporary Science Fiction -- 15 Introduction Saying (When Necessary) the Lamentable Word…”

Tabla de Contenidos: “…How to Have a Perfect First Minute on a Sales Call with an Internet Lead 105 The Two-Step Precall Lead "Stalk" 106 Gaining Control and ARPing Chapter 9 The Digging Deep Technique: Questions to Ask That Make It Impossible for an Internet Lead to Say No 115 The Digging Deep Technique 116 Chapter 10 How to Build Trust with an Internet Lead in Two Simple Steps 121 Chapter 11 Proactively Uncovering Objections 123 Chapter 12 How to Start Closing an Internet Lead Using the "Five Yes Technique" 127 The 20/20/20 Sale 127 Chapter 13 How to Pitch Using the "Feature, Benefit, Tie-Down Technique" and Identify Exactly When to Close 131 Always Be Closing 133 Chapter 14 Exactly What to Say When You Start to Close 135 Chapter 15 The Two-Step Close 137 Step 1: The Trial Close 137 Step 2: The Slot Close 138 Chapter 16 What to Say When Someone Still Says No 141 Buying Questions versus Objections 141 ARCing 141 Chapter 17 They Said Yes! …”

Tabla de Contenidos: “…A special focus on supporting children and young people What should you not do or say?; When one is rejected; Main themes; 9 What kind of support can the school and workplace provide?…”

Tabla de Contenidos: “…What Should the Therapist Say When the Patient First Calls?; 40. What Kinds of Patients Tend to Stay on the Phone, and How Does the Therapist Deal With Them?…”

Tabla de Contenidos: “…Unbalanced OrchestrationDrama Mismanagement; Personality Issues; New Discoveries; The Rest of the Story; PART ONE: Unbalanced Orchestration; TWO: Seduced by Yes; Irrational Greed: Chasing Pennies with Dollars; Escalation of Commitment: Knowing When to Say When; Being All Things to All People; Just Say No: Avoiding the Mistake of Yes; Perceive Your Organization's Value Proposition; Relentlessly Pursue Potential; Determine Strategic Appropriateness; Use Segmentation; THREE: Businesses You Have No Business Being In; Boxes and Strategic Direction; The Lure of the Exciting and the New…”

Tabla de Contenidos: “…Resources: People, Places, and ThingsBecoming Resource-Full; The Birth of a Resource; Sharing Resources; Say, When Do These Guys Work?; Now That I've Got 'Em, How Do I Manage 'Em?…”

Tabla de Contenidos: “…How to Handle the "We're happy with Status Quo" Objection -- Chapter 4: You Can't Sell an Unqualified Lead: Qualifying Scripts to Identify Real Buyers -- Fifteen Ways to Handle the Competition Objection -- How to Question for Budget -- How to Qualify for Interest -- How to Qualify an Influencer -- The Only Qualifying Question You May Need -- How to Requalify Existing Prospects and Clients -- The Two Most Important Qualifiers (and How to Ask for Them) -- How to Qualify Prospects without Interrogating Them -- Chapter 5: Other Prospecting Situations-and How to Handle Them -- The Proper Way to Handle a Call-In Lead -- Features and Benefits versus Knowing How to Sell -- How to Build Instant Rapport with C-Level Executives -- Chapter 6: Voice Mail and Email Strategies -- Voice Mail: Five Proven Techniques That Get Your Calls Returned -- The Touch-Point Plan: How to Turn Cold Leads into Warm Leads -- Conclusion to Prospecting Techniques and Scripts -- Part III: Closing Techniques and Scripts -- Chapter 7: How to Close the Sale -- Opening a Closing Call -- Five Ways to Get Better at Handling Objections -- How to Use Assumptive Statements -- The Importance of Confirming Your Answers -- Seven Things to Say When Prospects Don't Have the Time for Your Presentation -- How to Stay Organized (and Efficient!) …”

Tabla de Contenidos: “…""I built it, and only I can say when it&s done.""; 5.2. Deskchecks; 5.3. Walkthroughs; 5.4. …”

Tabla de Contenidos: “…-- What Should I Pay Attention to to Help a Group? -- What Do I Say When the Group Isn't Working Effectively? -- How Do I Develop an Agreement to Work with a Group? …”